Burhan Ahmed

• Prescription dispensing and preparation
• Prescription interpretation
• Medication knowledge
• Stock control and inventory management
• Auditing of stock
• Accuracy and attention to detail
• Customer service
• Patient communication
• Confidentiality and GDPR compliance
• NHS prescription processing
• Pharmacy software and computer skills (Excel, Word, Occasionally Microsoft teams)
• Streamlined administrative processes for increased efficiency in the workplace.
• Maintained stock levels to avoid shortages in supplies.
• Improved customer satisfaction through prompt response to email and phone queries.
• Initiated purchase orders for supplies ensuring cost-effective procurement.
• Teamwork and collaboration
• Facilitated internal communication.
• Supported accurate record-keeping with proficient data entry skills.
• Time management
• Organisation and prioritisation
• Numeracy skills
• Following Standard Operating Procedures (SOPs)
• Handling patient queries professionally
• Performed bookkeeping tasks, including invoicing and expense tracking.

• Stocked and rotated inventory regularly.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
• Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
• Improved customer relations by managing customer complaints effectively.
• Handled cash transactions accurately, maintaining financial integrity of the till.
• Provided exceptional levels of customer service consistently; creating loyal customers .
• Assisted customers with product inquiries for enhanced shopping experience.
• Demonstrated excellent problem-solving skills when dealing with complex customer issues.
• Assisted in the training of new staff members, ensuring consistency in service delivery.

• Balanced multiple tasks simultaneously whilst maintaining attention to detail.
• Managed difficult situations calmly, resulting in resolved complaints.
• Utilised effective communication skills to provide excellent customer service.
• Enhanced caller experience by providing accurate information promptly.
• Followed procedures thoroughly, ensuring quality control standards met consistently.
• Kept records updated for smooth transitions between agents.
• Established rapport with customers to enhance company reputation.
• Directed calls appropriately, improving organisational efficiency.
• Completed administrative tasks efficiently, enhancing overall productivity.
• Implemented problem-solving strategies to resolve complex issues swiftly.
• Fostered positive relationships with team members for a harmonious work environment.
• Maintained high levels of call quality control by adhering to company procedures and guidelines.
• Managed customer enquiries relating to Bounce Back Loans, providing clear information on eligibility, applications, and repayments.

• Processed and administered Bounce Back Loan applications in line with company procedures and regulatory requirements.