Carol Putt
Leigh On Sea
Summary
Experienced professional with focus on administrative support in medical settings. Capable of enhancing office efficiency and patient satisfaction through strong organisational skills and effective communication. Adept at managing patient records, scheduling, and liaising with medical staff to ensure smooth operations.
Overview
39
39
years of professional experience
Work history
Medical secretary - Paediatrics
Mid & South Essex NHS Trust
Southend on Sea, Essex
07.2024 - Current
- Scheduling new appointments received through ERS and clinic follow ups, as well as adhoc appointments on the ward to reduce patient waiting times and to ensure patients needing to be seen urgently can be accommodated
- Managing Outlook calendar and clinics for 4 consultants, ensuring clinics are opened/cancelled based on their availability
- Answering phone calls and emails from parents asking for results/advice from the consultants, ensuring emails are sent to the doctors, checking responses received and updating parents with relevant information
- Providing a sympathetic ear and showing empathy to all inquiries/concerns raised by parents
- Executing written and verbal tasks given by the consultants and management effectively and with accuracy, leading to smooth workflow
- Assisting with complaints received via PALS
- Checking dictation on letter transcription system and creating letters on behalf of the consultants as required
- Typing safeguarding reports from doctors and distributing to all relevant agencies
- Maintaining a database for children that have direct access to the ward, renewing as necessary and updating and recording documents on relevant systems
- Attending and arranging meetings and recording minutes to keep proper documentation, including for children's oncology
- Maintaining patient confidentiality by adhering to strict data protection policies
- Uploading documents onto storage system, ensuring accuracy
Hub Admissions Administrator
Spire Healthcare
Brentwood, Essex
09.2022 - 07.2024
- scheduling admissions for surgery, ensuring accuracy and attention to detail through all steps of the process
- being responsible for 2 very busy mailboxes receiving many different types of enquiry from consultants, secretaries and colleagues
- answering calls from patients, internal colleagues and medical secretaries, providing assistance, advice and support
- booking pre-assessment appointments in accordance with defined protocols
- pre-authorising medical insurance claims for upcoming surgical procedures
- assigning surgery dates for NHS patients that are on the waiting lists based on diary availability of their individual consultants
Head Receptionist/Practice Manager
Vets4Pets Southend Airport
Southend on Sea, Essex
03.2015 - 07.2022
- Meticulous capturing and updating of information, including registering new clients and pets; booking appointments and surgeries in accordance with all practice protocols.
- Managing complaints ensuring customer satisfaction
- Managing a small team of colleagues
- Daily and weekly banking, dealing with debtors, submitting insurance claims, purchase ledger reconciliation
Administrative Assistant
HBC Vehicle Services
Canvey Island
09.2014 - 03.2015
Customer Service Advisor
IFDS
Basildon
10.2013 - 08.2014
Customer Service Advisor
Lloyds Banking Group
Southend on Sea
09.1986 - 09.2013
Education
GCSEs - Law
Southend Adult Education Centre
Southend on Sea1988
GCE O Levels -
Westcliff High School For Girls
Leigh On Sea08.1986
Skills
- Highly effective administrator
- Customer service
- Verbal and written communication
- Complaint resolution
- Database administration
- Multitasking and prioritisation
- Meticulous and organised
- Attention to detail
- Sensitivity/compassion/empathy
- Competent in Microsoft Office
Timeline
Medical secretary - Paediatrics
Mid & South Essex NHS Trust
07.2024 - Current
Hub Admissions Administrator
Spire Healthcare
09.2022 - 07.2024
Head Receptionist/Practice Manager
Vets4Pets Southend Airport
03.2015 - 07.2022
Administrative Assistant
HBC Vehicle Services
09.2014 - 03.2015
Customer Service Advisor
IFDS
10.2013 - 08.2014
Customer Service Advisor
Lloyds Banking Group
09.1986 - 09.2013
GCSEs - Law
Southend Adult Education Centre
GCE O Levels -
Westcliff High School For Girls
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