Carol McDougall

• Supported teams during busy periods to maintain smooth operations.
• Coordinated ordering of office supplies for uninterrupted availability.
• Ensured confidentiality while handling sensitive documents.
• Handled cash transactions with precision to uphold financial integrity.
• Followed daily opening and closing procedures including cash management and inventory checks.
• Oversaw opening and closing responsibilities in line with company guidelines.
• Fostered a welcoming environment through respectful and friendly interactions.
• Assisted colleagues by demonstrating readiness to help whenever needed.
• Resolved customer complaints swiftly to improve satisfaction levels.
• Applied critical thinking to identify issues, assess solutions, and make informed decisions.
• Completed tasks efficiently within tight deadlines.
• Adapted quickly to new skills and applied them to enhance productivity and efficiency.
• Processed medical forms accurately to ensure correct patient information.
• Conducted follow-up calls with patients after appointments for feedback collection.
• Coordinated reminders for upcoming appointments to reduce missed visits.
• Enhanced patient experience by providing warm, friendly service.
• Utilised dental software proficiently to maintain accurate records.
• Collaborated closely with dental team for smooth daily operations.
• Facilitated payment processes efficiently, aiding in seamless transactions for patients.
• Maintained tidy and organised reception area for professional appearance.
• Handled phone calls, resulting in effective communication with patients.
• Resolved patient queries with professionalism and patience, enhancing customer service experience.
• Assisted with dental health education materials to increase patient knowledge.
• Liaised effectively between dentist and patients for clear communication.
• Maintained strict patient confidentiality, ensuring records were secure.

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• Managed high volume of inbound calls for quick resolution of customer issues.
• Maintained up-to-date knowledge, resulting in effective product promotion.
• Processed orders promptly ensuring a positive shopping experience for customers.
• Provided top-notch support for increased customer satisfaction.
• Offered technical support, leading to enhanced user experience.
• Collaborated with sales team to maximise product visibility and sales.
• Improved customer satisfaction by effectively handling complaints and inquiries.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Operated switchboard systems successfully to manage high call volumes.