Carol King
Rochdale,Lancashire
Overview
49
49
years of professional experience
Work History
Claims Advisor
Vehicle Concepts Ltd
Heywood, Lancashire
07.2015 - 02.2026
- Maintained high standards for fleet of 70 courtesy cars.
Assisted in ensuring vehicles received timely servicing, taxation, and insurance.
Supported operational efficiency through regular vehicle inspections. - Oversaw allocation of daily routes for six drivers, ensuring adherence to scheduled time slots.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Claims Handler
Collision Assist Ltd
Heywood, Lancashire
03.1995 - 05.2015
- Facilitated replacement vehicle arrangements with dual controls for driving instructors affected by road traffic accidents.
- Oversaw fleet of 70 cars fitted with dual controls, ensuring compliance with taxation, insurance, and regular servicing requirements.
- Maintained clean, safe working environments to eliminate accident risks.
- Managed complaints with calm, clear communication and problem-solving.
Office Assistant
3 Arrows Car Hire
Manchester, Middleton
04.1992 - 11.1995
- Oversaw hire car operations, ensuring timely servicing, taxation, and MOT compliance.
- Inspected vehicles for damage upon arrival and departure, ensuring accurate reporting to bodyshop for necessary repairs.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Trainee cook
Rochdale Borough Council
Rochdale, Lancashire
09.1976 - 08.1987
- Completed training as a trainee cook at Rochdale College through day release over five years, achieving City & Guilds 7006/1 and 706/2 qualifications along with a Level 3 grade in communications to advance to cook supervisor role.
- Prepared vegetables, potatoes, and other ingredients to ensure timely meal service.
- Directed the preparation of main meals and desserts with precision and creativity.
- Orchestrated menu planning, stock ordering, and cost management to enhance culinary offerings.
- Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
Education
NVQ Level 5 - Catering Course
Hopwood Hall College
Rochdale1981
Timeline
Claims Advisor
Vehicle Concepts Ltd
07.2015 - 02.2026
Claims Handler
Collision Assist Ltd
03.1995 - 05.2015
Office Assistant
3 Arrows Car Hire
04.1992 - 11.1995
Trainee cook
Rochdale Borough Council
09.1976 - 08.1987
NVQ Level 5 - Catering Course
Hopwood Hall College