Carol Dianne Knapman
Aberdulais,Neath Port Talbot
Summary
Dedicated professional with proven expertise in cash handling proficiency and effective multitasking. Demonstrates a proactive attitude and excels in product display setup, ensuring an engaging shopping environment. Known for maintaining positivity and enthusiasm on the shop floor, contributing to seamless shop floor maintenance. Committed to leveraging skills to enhance customer satisfaction and operational efficiency.
Helpful Shop Assistant with commitment to supporting maximum productivity. Extensive knowledge of equipment and shop processes and protocols. Dependable and focused worker with expertise in tool use.
Overview
42
42
years of professional experience
16
16
years of post-secondary education
Work History
Domiciliary Care Support Worker
New Directions
Crosshands, Carmarthenshire
03.2020 - 03.2025
- Providing care to individuals in their own homes, to those who require additional support to maintain their independence and live safely
- This can include personal care; showering, shaving, oral hygiene and dressing, administering medication, monitoring health and wellbeing, maintain records and reporting any changes, assisting with meal preparation and household tasks as per care plan
- Handled queries regarding products, providing detailed information as necessary.
- Managed stock levels on shop floor for continuous product availability.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Promoted sales and special promotions to increase store revenue.
Senior Support Worker
HC-1
12.2019 - 02.2020
- Documentation and updating of Care Plans, medication rounds, contacting relevant health care professionals ie District Nurses, GP’s etc, following up appointments
- Contacting and meeting relatives, discussing the care of loved ones
- Supporting carers through the shift
Support Worker
New Directions Crosshands
10.2016 - 12.2018
- Working to the clients’ Service Delivery Plan and Risk Assessments
- Working confidentially at all times
- Lone working, or part of team working I have always promoted independence, dignity and ensuring that social, cultural and religious needs of the client are at the forefront of my time with them
- I was also responsible for reporting of concerns, problems or changes to the Registered Manager
- As one of the most experienced support works employed by New Directions I was regularly one of the first carers to visit new clients so I can help to ensure the correct care package is in place and help the client to adjust to having strangers come into their home for the first time
Community Carer
Human Support Group Crosshands
09.2015 - 10.2016
- Assisting with personal care use of hoists slings and other mobility enabling equipment so clients could be safely and easily transferred
- Ensuring documentation and record keeping was up to a very high standard, administering medication and carrying out light household duties
- Being a very motivated carer I was regularly call on to step with the more challenging clients and help sort out their care packages to the satisfaction of the client my line manager and the local authority
Personal Assistant
The Complete Group Telford
11.2009 - 08.2015
- Duties included: assisting clients who had complex care needs with personal care, safer patient movement using hoist and slings etc., bowel and bladder care, relevant documentation, preparation and administration of medication, tracheostomy care PEG feeding and care of the PEG site, use of nebuliser, suction and cough assist machines when required
- Liaising with other organisations - Local Health Authority, Social Services and Third Sector Organisations as appropriate
Support Worker
Inclusive Lifestyles Chester
03.2008 - 11.2009
- Supporting and encouraging individuals with challenging behaviour/learning difficulties/mental health problems to be more independent
- Documentation as required and the administration of medication
Community Carer
Care at Home Buckley
03.2007 - 03.2008
- Supporting individuals within their own home with personal care, medication and nutritional needs
- Along with the required documentation
Assistant Manager
Eaton Ironmongers Hemsworth
05.1988 - 02.2007
- Carrying out general sales duties for a busy Ironmongers including dealing with difficult customers, customer complaints advising none technical persons how to carry out and do DIY projects what parts and equipment they would require to do the task
- Ensuring stock was order in a timely manner so not to run out also carrying out stock rotation
Junior Assistant Manager
Mount Charlotte Hotels
10.1982 - 06.1987
Education
O Level Grade D - Housecraft Domestic Science
Salendine Nook Secondary Modern
Huddersfield 09.1975 - 07.1980
CSE Grade 2 - Geography, English, French
Salendine Nook Secondary Modern
Huddersfield, Kirklees 09.1975 - 07.1980
CSE Grade 3 - English Studies, Biology, Mathematic, Physics
Salendine Nook Secondary Modern
01.1975 - 01.1980
TEC Dip - Hotel Catering & Institutional Management
Huddersfield Technical College
Huddersfield, Kirklees 09.1980 - 06.1982
Skills
- Cash handling proficiency
- Effective multitasking
- Proactive attitude
- Product display setup
- Positivity and enthusiasm
- Shop floor maintenance
Custom
Available upon request.
Accomplishments
NVQ Level 5 Diploma in Leadership for Health and Social Care Services (Adults Advanced Practice) Wales and NI awarded 2017
NVQ 3 Health and Social Care - Adults Nov 2009
Level 3 Essential Communication Skills July 2017
Level 2 Essential Digital Literacy Skills April 2017
Timeline
Domiciliary Care Support Worker
New Directions
03.2020 - 03.2025
Senior Support Worker
HC-1
12.2019 - 02.2020
Support Worker
New Directions Crosshands
10.2016 - 12.2018
Community Carer
Human Support Group Crosshands
09.2015 - 10.2016
Personal Assistant
The Complete Group Telford
11.2009 - 08.2015
Support Worker
Inclusive Lifestyles Chester
03.2008 - 11.2009
Community Carer
Care at Home Buckley
03.2007 - 03.2008
Assistant Manager
Eaton Ironmongers Hemsworth
05.1988 - 02.2007
Junior Assistant Manager
Mount Charlotte Hotels
10.1982 - 06.1987
TEC Dip - Hotel Catering & Institutional Management
Huddersfield Technical College
09.1980 - 06.1982
O Level Grade D - Housecraft Domestic Science
Salendine Nook Secondary Modern
09.1975 - 07.1980
CSE Grade 2 - Geography, English, French
Salendine Nook Secondary Modern
09.1975 - 07.1980
CSE Grade 3 - English Studies, Biology, Mathematic, Physics
Salendine Nook Secondary Modern
01.1975 - 01.1980
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