Carly Smart
Swindon,Wiltshire
Summary
Energetic and driven, well-suited for thriving in fast-paced, customer-focused environment. Proven skills in sales and customer service, combined with strong organisational abilities. Aim to create engaging and profitable trading experiences that leave shoppers satisfied and eager to return. Has a passion for helping people and animals. Ready to use and develop interpersonal, organisational, and sales skills in retail or hospitality roles.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Busser
Hickory's Smokehouse
Swindon, Wiltshire
05.2025 - 01.2026
- Completed server trials that consisted of taking orders, processing bills, and ensuring customer needs were met.
- Completed closing duties diligently such as restocking utensils or cleaning stations ensuring readiness for next business day.
- Supported other restaurant staff as required demonstrating adaptability and team spirit.
- Emphasised customer satisfaction by responding graciously to special requests or complaints from guests promptly.
- Kept service stations stocked for seamless operation of restaurant.
- Maintained high standards of hygiene with regular cleaning and sanitising tasks.
Volunteering abroad
Camps International
Kenya
07.2025 - 08.2025
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Applied positive customer service approach to increase satisfaction levels.
Car boot sale trader
Fundraising for Camp International
Abingdon, Oxfordshire
09.2024 - 12.2024
- Managed cash and financial assets to maintain security in public areas.
- Liaised closely with other traders to cultivate good working relationships and foster collaborative atmosphere.
- Negotiated prices with customers to guarantee fair deals.
- Set up booth and tables to create pleasing booth area.
- Explained products to customers to drive sales.
- Developed knowledge of various products for improved sales performance.
Animal care volunteer
Holly McManus' Cattery
Swindon, Wiltshire
02.2023 - 03.2024
- Performed cleaning duties such as washing beds, cleaning pens and washing floors at ends of shifts to maintain sanitary environments for pets.
- Communicated effectively with pet owners on proper pet care practices, promoting responsible ownership.
- Liaised with potential adopters, resulting in successful rehoming of several pets.
- Provided around 10 cats per shift with right amounts of exercise.
- Nurtured trust in shy animals through patience, consistency and gentle interaction.
Education
A-Levels - Psychology and English Lit/Lang
Lydiard Park Academy Sixth Form
Swindon, UK 09.2024 -
AS - Business
Lydiard park Academy
Swindon, Wiltshire 09/2025 - 05/2026
GCSEs - English Literature and Language, Maths, Combined Science Geography, Spanish, Music, and Drama
Lydiard Park Academy
Swindon, UK 09.2022 - 06/2024
Skills
- Tactful communication
- Serving speed
- Empathetic listening
- Basic sign language
- Client relationship building
- Positive attitude
- Stress management
- Active listening
- Cash handling operations
Affiliations
- Music- playing guitar, piano, and drums
Accomplishments
- DofE bronze award
- DBS checked
Certification
Safeguarding certification
Timeline
Volunteering abroad
Camps International
07.2025 - 08.2025
Busser
Hickory's Smokehouse
05.2025 - 01.2026
Car boot sale trader
Fundraising for Camp International
09.2024 - 12.2024
A-Levels - Psychology and English Lit/Lang
Lydiard Park Academy Sixth Form
09.2024 -
Animal care volunteer
Holly McManus' Cattery
02.2023 - 03.2024
GCSEs - English Literature and Language, Maths, Combined Science Geography, Spanish, Music, and Drama
Lydiard Park Academy
09.2022 - 06/2024
AS - Business
Lydiard park Academy
09/2025 - 05/2026