Sue-Anne Allen

• Assessed young people facing challenging situations using non-judgmental approach and providing compassion.
• Actively listened to their voice and experiences to agree a plan of interventions with their full consent which addressed the salient desistance factors to prevent future harm/risk-taking behaviours
• Built positive, productive client relationships with young people and parents for enhanced holistic support
• Attended regular training and supervision meetings for improved service user support.
• Liaised with, and shared information with a wide range of professionals to prevent future harm

• Established, enhanced and sustained services through volunteering to meet the project needs of the young person's drug and alcohol service, namely to provide effective drugs education to young people in group settings, mentoring young drug users on a 1:1 peer basis.
• Recruited and inducted volunteers through: identifying volunteering opportunities, promoting and advertising volunteering co-ordinating recruitment and selection and retention processes, implementing organisational safeguard arrangements for screening against undesirable people, devising and implementing role matching and induction processes.
• Managed and developed volunteers by: leading, motivating, supervising and deploying volunteers and staff as appropriate, solving problems during volunteering activity, identifying and planning to meet individual and group learning and development needs, maintaining volunteer records,
• Provided support to volunteering by: encouraging project staff to actively participate in valuing and promoting volunteering, developing capacity to manage volunteers, contributing to the maintenance of a healthy safe, and productive working environment, promoting Barnardo's services, organising events, managing the use of equipment and finance, facilitating meetings, managing information and knowledge, reporting and liaising with external agencies
• Promoted volunteering by: celebrating the contribution of volunteers, promoting people's equality, diversity and rights developing productive relationships with colleagues working in children's services, retail, fundraising and external agencies
• Ensured the implementation of strategies and policies that support volunteering and contribute to new policy.
• Evaluated the contribution of volunteers and volunteering through contributing to reports for internal use and with external funding partners as appropriate.

• Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
• Organised and maintained professional licensing, advertising and rolled out new software
• Operationally managed 4 virtual admin staff across 8 local offices in the SE London to ensure smooth running of the operation
• Quality assured survey reports and ensured they were sent out in a timely manner
• Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
• Prepared vendor invoices and processed incoming payments.
• Processed complaints in line with company policy and procedure

• Led and managed the work of one Early Help Unit in Maidstone, comprising a range of Early Help Professionals to complete comprehensive assessments, deliver early help interventions and targeted support to vulnerable children, young people and their families who frequently present complex problems and challenges.
• These interventions and support were designed to avoid the need to engage more intensive interventions from Specialist Children's Services
• Provide line management, professional supervision and expert advice to all practitioners within the Unit, including oversight of case management
• Developed a strong team approach which drew out the best in staff and delivered solution focused approaches.
• Managed the workload of Unit practitioners, taking into account the need to prioritise tasks and responsibilities.
• Worked closely with colleagues in the Unit to devise and implement interventions and programmes with young people and their families in various settings including school, college, family homes, youth clubs and other relevant community facilities.
• Assessed and balanced risk, vulnerability and protective factors to safeguard and promote the welfare of young people and staff.
• Worked with the District Early Help Manager to ensure the delivery of excellent, innovative services
• Kept up to date with research knowledge of interventions relevant to child development, adolescents and families, social learning theory and systemic approaches.
• Communicated effectively with young people and their families, ensuring that their views are heard, recorded accurately and, wherever possible, acted upon using a range of tools.
• Identified targets for improvement in line with the business priorities set out in EHPS Strategies and Business Plans. Tied all work to observable or measurable indicators of success and took action to ensure progress of those indicators.
• Ensured that all Unit staff have the appropriate level of safeguarding training, and that relevant safeguarding policies are in place.
• Followed statutory guidelines and local child protection procedures for joint working.
• Provided/organised training where appropriate.
• Shared information about young people with other agencies in order to manage risks to others, to safeguard them and promote their welfare in line with the requirements of all relevant legislation.
• Recruited, managed and provided supervision where appropriate to Early Help staff to ensure that all staff are working towards improving and delivery high quality Early Help services.

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• Supported the team manager by managing a multi-disciplinary Youth Offending Team providing services to prevent offending.
• Took responsibility for the operation of Referral Orders and Out of Court Disposals within West Berkshire, working to ensure consistent policy, practice and procedures, and the efficient and effective use of resources. e.g. Supported the system of receiving incoming referrals, allocating, assessing client need and accessing and providing services through supervision and the monitoring of case loads.
• Held a limited case load, working directly with young people and their families.
• Assisted in the development of services to prevent offending by flexible and imaginative practice and supervision
• Managed the development and delivery of high quality services to victims of crime and Restorative Justice Interventions.
• Ensured high quality services are delivered to victims of youth crime and opportunities for restorative justice are maximised.
• Recruited, trained, supervised and appraised VReferral Order panel members and other volunteers
• Provided high quality supervision to staff.
• Developed community and group responses, as well as individual responses, to young offenders, and those at risk of offending
• Deputised in Team Manager's absence.

• Ensured National Standards in relation to contact with victims of youth crime were met.
• Ensured all victim contact and involvement was effectively monitored, to ensure Youth Justice Board performance criteria were met and the Code of Practice for Victims of Crime was adhered to in relation to victims.
• Made contact with victims of youth crime involved with the Youth Offending Team, by home visit or telephone as appropriate.
• Obtained victims views on the impact of the crime upon them for Out of Court Disposal assessments and Court reports.
• Advised victims of youth crime of youth justice processes, and their ability to be involved/informed as appropriate.
• Referred to Victim Support when appropriate and develop referral processes and criteria with them.
• Developed and evaluated process and participant satisfaction.
• Participated with other Youth Offending Team members in developing effective victim awareness sessions with young people where the victim does not wish to be involved.
• Co-ordinated restorative conferences at the Out of Court Disposal and Court Order stages, arranging venues, refreshments and conference co-ordinators. To carry out follow-up evaluation following the process.
• Facilitated the carrying out of reparation agreements, arranging or supervising the reparation and monitoring that it occurs.
• Recorded all victim contact on an appropriate database and providing necessary information for planning purposes.
• Planned, delivered and evaluated training.
• Contributed to local crime reduction groups.

• Identified young people aged between 8-16 years who are at risk of offending.
• Recruited and supported mentors from a range of backgrounds whose role will be to help young people access a range of creative arts, leisure and sporting opportunities.
• Developed and delivered training for Mentors.
• Conducted and reviewed Health and Safety risk assessments.
• Work with children on an individual and group work basis to reduce anti-social behaviour and the risk factors linked to offending, specifically focusing on linking young people in accessing sports, arts and leisure activities.
• Assessed the needs of children aged 8-16 years at risk of offending using the ONSET assessment tool.
• Measured the progress made by the Project in reducing the risk of young people offending and to report this to a multi-agency panel.
• With other agencies, created and supported the delivery of packages of services to young people, meeting needs identified within the assessment and acting as a lead professional where appropriate. This included interventions to support Anti-Social Behaviour Orders and Acceptable Behaviour Contracts used with this age group.
• With colleagues from health, education, children's services, youth offending team and voluntary organisations, identified existing preventive resources and innovative methods of inter-agency working.
• Assessed and delivered programmes to parents of young people at risk of offending, individually and in-groups, to improve their confidence and skills in managing their children's behaviour.
• Monitored outcomes of all interventions, including parental satisfaction and impact on their children's offending behaviour.
• Developed the service in line with developments in preventive strategies nationally and locally.
• Kept accurate and up-to-date records and relevant databases to ensure accurate reporting to YJB
• Ensured a positive and proactive approach was taken with regards anti-discriminatory practice and children's rights in all areas of our work
• Carried a caseload, and throughout the assessment and support process and provided intervention, as appropriate.

• Provided the latest accurate drug-related education, harm reduction advice and appropriate support to the Youth Offending Team, other organisations and to young offenders.
• Managed a caseload of young drug users and misuers: assessing risk, and motivating them towards positive change.
• Devised, facilitated and evaluated individual and group programmes to parents of young substance users
• Provided substance training to professionals
• Supervised one sessional substance misuse worker.

• Contributed to the induction of new residents.
• Supported residents to complete any objectives that have been identified for them.
• Liaised with the On Call Manager if there are any concerns regarding non-compliance, risk to a resident, staff or member of the public.
• Engaged with residents in a fair and consistent manner, using motivational methods that promote the desired outcomes of compliance and rehabilitation.
• Monitored residents compliance with Approved Premises rules, licence and/or bail conditions and contribute to the enforcement of any non-compliance.
• Contributed to the management of risk of re-offending and serious harm, through the monitoring of residents and liaison with other agencies, e.g. National Probation Service, Community Rehabilitation Companies, Police and Social Services.
• Provided coaching sessions in 1:1 keyworker sessions to identify goals and empower them to achieve
• Conducted room searches and undertook Drug testing
• Planned, delivered and evaluated group -work sessions