Carlton Dunkley Black
Harrow Weald,middlesex
Summary
Transport industry veteran with over 15 years of experience, including 4 years focused on cleaning public buses. Progressed to Run Out Supervisor, managing service schedules and enhancing operational workflows. Proven ability in training and mentoring staff, promoting teamwork and efficiency. Committed to proactive task management and continuous improvement.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Run Out Supervisor
First bus London
Harrow, Middlesex, London
01.2024 - Current
- Conducted compliance checks on safety protocols for staff and vehicles.
- Coordinated with departments to ensure timely bus schedules.
- Managed daily operations, enhancing overall productivity.
- Identified and mitigated potential risks through proactive measures.
- Handled issues or delays prior to service to minimise disruption.
- Maintained thorough documentation and managed administrative tasks.
- Actively communicated and reported on operational status.
Cleaning Site manager
Nationwide Cleaning Services LTD
Harrow, london
11.2019 - 11.2024
- Streamlined waste management procedures, minimising workplace hazards.
- Coordinated interdepartmental efforts to ensure efficient cleaning operations.
- Scheduled routine deep-cleaning sessions to uphold optimal conditions in offices and vehicles.
- Reviewed cleaners' work and provided actionable feedback for performance enhancement.
- Coached junior staff on advanced cleaning techniques, elevating service quality.
- Resolved staff and customer complaints swiftly and effectively.
- Fostered strong client relationships by addressing queries and concerns promptly.
- Managed work shifts to align with cleaning needs and staffing requirements.
Education
NVQ Level 3 - Transport & Leisure
Harrow College
London 09.2002 - 09.2003
Skills
- Leadership competence
- Customer services excellence
- Delegating effectively
- Staff management
- Scheduling coordination
- Employee training
- Performance evaluation
- Health and Safety Compliance
- Communication skills
- Equipment Maintenance
- Strategic planning
- Office and administrative tasks
- Written and verbal communication
Affiliations
- health & wellbeing
Certification
CMS (control management systems) for Electric vehicle buses
Linkendin Courses:
Fire Safety
UK GDPR and Data Protection
Sexual Harassment Awarness
Display screen and equipment
References
References available upon request.
Timeline
Run Out Supervisor
First bus London
01.2024 - Current
Cleaning Site manager
Nationwide Cleaning Services LTD
11.2019 - 11.2024
NVQ Level 3 - Transport & Leisure
Harrow College
09.2002 - 09.2003
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