CARLA WELLS

• Handled cash transactions with customers, maintaining integrity and accuracy at all times.
• Enhanced customer experience by promptly addressing queries and complaints.
• Followed recipes meticulously to maintain consistency in taste and quality.

* Aintree Racecourse - Bar Supervisor

* Haydock Racecourse - Box, Bar, Waitress

* Hill Dickinson - Bar, Waitress, FB

* Everton Football Ground - Bar, Waitress

• Delegating tasks to servers and support staff
• Coaching and training new waitstaff
• Handling guest complaints with professionalism
• Ensuring consistent service quality
• Anticipating guests needs and creating a welcoming atmosphere

Aintree Racecourse - Bar Supervisor

Haydock Racecourse - Box, Bar and Restaurant

Hill Dickinson - Bar, Waitress

Everton Football Ground - Bar, Waitress

Liverpool Crown Court - Catering Assistant

* Drive safely by applying road-safety awareness during every journey

* Navigate local streets, landmarks, and traffic patterns with confidence

* Communicate with passengers politely, friendly, and professionally

throughout each trip.

* Assist passengers with luggage and special needs using careful

handling.

* Handle customer complaints calmly and respectfully to keep service

on track.

* Provide comfortable, safe ride experiences from pick-up to drop-off.

* Overseeing daily cafe operations - Opening/closing, cleanliness,

service flow

* Maintaining health, safety and food hygiene standards

* Recruiting, hiring and training baristas and waitstaff

* Menu development and innovation