CARLA IRENE MASON
Flat 1, 15 Victoria Road, Maldon,Essex
Summary
Enthusiastic professional with strong communication and problem-solving skills. Excels in building rapport with customers and resolving issues efficiently. Adept at multitasking and maintaining a positive attitude under pressure. Always committed to providing exceptional service and fostering a positive customer experience.
Overview
5
5
years of professional experience
Work History
Early years assistant – Bank staff
Viking Adventurers LTD.
11.2025 - 09.2026
- Completed Level 2 Safeguarding training with Noodle to enhance child safety measures.
- Acquired first aid and paediatric first aid certification to ensure readiness for child emergencies.
- Successfully completed Level 2 Blossoming Babies training with Noodle to promote healthy growth in infants.
- Acquired skills in nappy changing to ensure cleanliness and well-being of children.
- . Maintained a safe and hazard-free environment for children through regular cleaning protocols.
- Completed Level 2 Food Hygiene and Safety training with Noodle to maintain high food safety standards.
- Organised toys to foster a positive play and learning environment.
- Prepared age-appropriate snacks, considering dietary needs and allergies.
Volunteer Youth Worker
ACTION FOR FAMILY CARERS
Maldon, Essex
10.2024 - 03.2026
- Engaged with young carers to identify and address their needs and concerns.
- Coordinated entertainment sessions for young carers to improve well-being and social engagement.
- Accompanied young carers on outings to foster social interaction and enjoyment.
- . help prepare certain activities - Arts & Crafts, e.g: Viking Adventurers LTD.
- Assisted staff members with tasks when necessary.
- Volunteering - Every two to three weeks on a Monday evening
Customer Service Assistant
EAST OF ENGLAND CO-OP
08.2024 - 03.2026
- . Communicated effectively with customers, providing assistance as needed.
- . serving customers at the tills efficiently, whilst keeping a positive attitude.
- Volunteered for weekend shifts to enhance customer service coverage.
- . Maintained clean, welcoming environment for customers and colleagues.
- . Ensuring the shelves are stocked fully.
- . Engaged in online training to adopt necessary adjustments in work practices.
Volunteer Support Worker
THE LONGFIELDS CARE HOME
Maldon, Essex
07.2024 - 08.2024
- Maintained a safe and caring environment for the residents.
- . reported issues to staff promptly to maintain resident safety and wellbeing
- ensured residents' nutritional needs were met
- organised and facilitated entertainment activities for residents
- . communicating with the residents
- Contributed to weekly volunteer efforts, enhancing community engagement and support.
Cusstomer assistant
THE FRIENDLY FRIER
MALDON, Essex
11.2022 - 06.2024
- Provided attentive service to customers from the moment they arrived
- Enhanced customer satisfaction by providing attentive service during transactions
- Streamlined takeaway service for timely delivery to customers
- Prepared food orders for delivery with attention to detail
- Ensured tables were polished for a presentable dining experience
- Maintained clean floors to enhance customer experience
- Ensured cleanliness of cooking utensils to maintain hygiene standards
- Uphold hygiene standards by maintaining cleanliness of food storage and wrapping areas
Customer Retail Assistant
TOWN ROW
MALDON, Essex
06.2022 - 08.2022
- . Delivered customer service at the till to ensure smooth transactions
- . Organised shelves to facilitate customer access to products
- . collect different shoes for customers
- . organize the shoes on the shop floor
- . placed new stock for various clothing brands to refresh inventory and attract customers
- . reprice certain brands
- . Performed hoovering to maintain clean store environment
- . Carried out dusting and cleaning to uphold store hygiene standards
- . fill up the stock room
Customer Assistant
IMAGES HAIR SALON
DANBURY, Essex
09.2021 - 05.2022
- . making the customers feel welcome
- . helped to organize the shelves
- Cleaned shelves to create a neat shopping environment.
- Cleaned bottles to maintain a professional appearance on display.
- . making hot drinks for the staff and customers
- Dusted surfaces to ensure overall cleanliness.
- Swept floors regularly to maintain a tidy environment.
- . doing the washing in the staff kitchen
Education
GCSEs -
PLUME ACADEMY
MALDON05-2022
L1 Merit - animal management and welfare
Writtle college
Chelmsford05-2022
Level 3 - health social care, Art & Design
Plume sixth form
MaldonSkills
- Customer service excellence
- Product knowledge
- Complaint handling
- Clear communication
- Telephone etiquette
- Reporting and documentation
- Active listening
- Conflict resolution
- Composure under pressure
- Polite and friendly
- Patience and empathy
- Relationship-building
- Self-motivation
- Positive attitude
HOBBIES
. Painting & sketching
. Being a helping hand to others
. Going on long walks
. Making my own Podcast episodes (nothing work related, all do with guiding / giving advice to those who may be struggling)
. Raising money for multiple Charities
. Listening to Charlie Puths Music (have been a fan since I was 8 years old)
Timeline
Early years assistant – Bank staff
Viking Adventurers LTD.
11.2025 - 09.2026
Volunteer Youth Worker
ACTION FOR FAMILY CARERS
10.2024 - 03.2026
Customer Service Assistant
EAST OF ENGLAND CO-OP
08.2024 - 03.2026
Volunteer Support Worker
THE LONGFIELDS CARE HOME
07.2024 - 08.2024
Cusstomer assistant
THE FRIENDLY FRIER
11.2022 - 06.2024
Customer Retail Assistant
TOWN ROW
06.2022 - 08.2022
Customer Assistant
IMAGES HAIR SALON
09.2021 - 05.2022
GCSEs -
PLUME ACADEMY
L1 Merit - animal management and welfare
Writtle college
Level 3 - health social care, Art & Design
Plume sixth form