Carine Manyi Ndip Agbor
Wellingborough
Summary
Dedicated and reliable customer-focused professional with a strong background in client care and face-to-face service. Skilled in communication, conflict resolution, and delivering personalised support while maintaining professionalism at all times. Comfortable handling high-pressure situations, managing multiple tasks, and ensuring customers feel heard, supported, and satisfied. Brings a positive attitude, strong work ethic, and a genuine commitment to excellent customer service.
Dedicated and reliable customer-focused professional with a strong background in client care and face-to-face service. Skilled in communication, conflict resolution, and delivering personalised support while maintaining professionalism at all times. Comfortable handling high-pressure situations, managing multiple tasks, and ensuring customers feel heard, supported, and satisfied. Brings a positive attitude, strong work ethic, and a genuine commitment to excellent customer service.
Overview
5
5
years of professional experience
Work History
Health Care Assistant(carer)
Nicola Bale
07.2024 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
Hairdresser
Bernadette Biscette
06.2021 - 06.2024
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
Education
High School Diploma - Applied Psychology, Sociology, Health And Social
Wrenn School
London Road Wellingborough 06.2024
Skills
Effective communication
Multitasking Abilities
Feeding assistance
First aid certification
Teamwork and collaboration
CPR certification
Multitasking
Adaptability
Patient safety management
Calm under stress
Patient relationship building
Timeline
Health Care Assistant(carer)
Nicola Bale
07.2024 - Current
Hairdresser
Bernadette Biscette
06.2021 - 06.2024
High School Diploma - Applied Psychology, Sociology, Health And Social
Wrenn School