Cappuccina Ndukwe
Summary
A professional and adaptable individual with 23 years of administrative experience across administration, reception, teaching support, and customer service roles. Skilled in communication, organisation, multitasking, and delivering excellent customer support in fast-paced environments. Reliable, approachable, and committed to maintaining high professional standards.
Overview
29
29
years of professional experience
Work history
Teaching assistant (1:1 Classroom & Support)
St Simon and St Jude Primary School
Leicester
2026.04 - 2026.04
- Provided 1:1 support for a child with behavioural challenges.
- Assisted the pupil with completing mathematics classwork.
- Supported emotional regulation through educational computer activities.
- Ensured the child’s safety and wellbeing during break times and throughout the school day.
- Later the same day, supported children with behavioural challenges in another classroom.
Encouraged participation in classroom activities and positive engagement. - Assisted children with creative learning activities using separate iPads and interactive educational programmes involving shapes and sounds.
Teaching assistant in primary school
GSL Education
Leicester, Leicestershire
2026.03 - 2026.03
- Supporting the teacher with classroom activities
- Helping children learn through play
- Supporting children’s behaviour and emotional needs
- Working 1-to-1 or in small groups
- Helping children follow instructions and routines
- Encouraging speaking and listening skills
- Supporting role play and creative activities
- Helping children develop social skills (sharing, teamwork)
- Learning through play (e.g. games, toys, role play)
Teaching assistant
GSL Education
Leicester , Leicestershire
2026.02 - 2026.02
- Worked 1-to-1 with a pupil who had behaviour challenges
- Helped the pupil stay focused and engaged during lessons
- Supported their learning by breaking tasks into smaller, manageable steps
- Gave encouragement and praise to build their confidence
- Used calm communication to help manage difficult behaviour
- Reminded the student of classroom rules and expectations
- Helped them make better choices when they became distracted
- Showed patience and understanding to build a positive relationship
- Assisted with classwork such as reading, writing, or basic tasks
- Improved my own communication, patience, and teamwork skills
Teaching assistant in special educational needs
Teaching personnel
Leicester
2025.12 - 2025.12
- Supported pupils with range of Special Educational Needs, including Autism Spectrum Condition (ASC) and ADHD
- Delivered 1:1 and small-group support to help pupils meet individual learning and developmental targets
- Assisted pupils with learning activities using appropriate resources, such as reading books and structured learning materials
- Supported pupils with emotional regulation and behaviour management by using agreed strategies and sensory resources
- Provided personal care support where required, including assisting with toileting and hygiene in respectful and professional manner
- Supported pupils during lunchtime, including accompanying them within school premises and assisting with eating when necessary
- Observed pupils’ progress, behaviour, and engagement, reporting updates to teachers and support staff
- Helped maintain safe, calm, and inclusive learning environment at all times
- Followed safeguarding, health, and safety policies consistently
- Worked closely with teachers and support staff to ensure pupils’ individual needs were met
Teaching assistant in primary school
Teaching personnel
Leicester
2025.09 - 2025.09
- Supported pupils with range of special education needs
- Supported pupils during break times by supervising playground activities and encouraging positive social interaction
- Monitored children’s safety and wellbeing during outdoor play
- Assisted with lunchtime supervision, providing guidance and support to pupils (non-feeding role)
- Helped maintain calm, inclusive, and safe environment during unstructured periods
- Observed pupils’ behaviour and engagement, reporting relevant information and progress to class teacher
- Supported classroom teacher with behaviour management, promoting positive learning environment.
Director In The Administrative Department
RSUBEB
2022.07 - 2023.06
- Supervised mails received and dispatched
- Oversaw filing and indexing of documents.
- Introduced staff to embassies and schools through brief correspondence.
Unit Head Open Registry/ Unit head personnel regis
RSUBEB
2016.07 - 2022.06
- Carried out daily administrative duties efficiently.
- Supervised staff and ensured accurate filing and indexing of important documents.
Chief Administrative Officer
RSUBEB
2012.07 - 2016.06
- Monitored operations and assessed results.
- Developed crisis management strategies to address unforeseen challenges.
Assistant welfare/ establishment unit
RSUBEB
2010.10 - 2012.06
- Provided administrative support in staff welfare matters.
- Coordinated employee benefits and ensured proper record-keeping of personnel files.
Clerical officer in the Administrative department
RSUBEB
2005.02 - 2010.09
- Received and recorded mail.
- Responded to inquiries and provided general administrative support.
Assistant Public Relation Officer
RSUBEB
2000.06 - 2005.01
- Managed public relations duties.
- Maintained strict confidentiality in handling sensitive information.
- Prepared official notices and presentations.
Clerical officer
Eleme Petrochemicals
1997.09 - 1998.07
- Received and recorded mail
- Responded to inquiries and provided general administrative support
Receptionist
Eleme Petrochemicals
1997.06 - 1997.09
- Worked as Receptionist, greeted visitors, answered phone calls, and handled customer enquiries in professional and friendly manner.
Education
Level 1 Employment Skills - LPT/NHS (SWAP)
Leicester City Skills
Leicester 5 2025 - 6 2025
Safeguarding Course
PARENTS FOR CHANGE
Leicester City Council 2 2025 - 4 2025
NVQ Level 2 - Customer service
Trainer Provider
Leicester 2 2024 - 3 2024
Bachelor of Arts - English
University
Nigeria 6 1991 - 5 1997
Skills
Excellent Verbal and Written Communication: Proficient in conveying information clearly and effectively to colleagues, patients, and external stakeholders
Proactive Approach: Demonstrates initiative in identifying and addressing potential issues before escalating
Strong Interpersonal Skills: Builds positive relationships with team members, patients, and visitors, fostering a collaborative work environment
Exceptional Customer Service: Committed to providing high-quality service to patients and their families, ensuring a positive experience
Confidentiality: Maintains strict confidentiality of patient records and sensitive information in compliance with NHS guidelines
Team Player: Works effectively within a team, supporting colleagues and contributing to a harmonious work environment
People-Oriented: Focused on understanding and meeting needs of patients and colleagues
Clerical Skills: Efficient in managing administrative tasks such as filing, scheduling, and data entry
Leadership: Capable of leading small teams, providing guidance, and ensuring tasks are completed efficiently
Crisis Management: Skilled in handling emergencies and unexpected situations calmly and effectively
Safeguarding: Knowledgeable about safeguarding policies and procedures, ensuring safety and well-being of patients
- Child development understanding
- Tolerance and understanding
- Experience with learning disabilities
- Early years education knowledge
Affiliations
- Dancing
- Reading
- Listening to Music
- Photography
- Guidance/Counselling
References
References Available on Request
Timeline
Teaching assistant (1:1 Classroom & Support)
St Simon and St Jude Primary School
2026.04 - 2026.04
Teaching assistant in primary school
GSL Education
2026.03 - 2026.03
Teaching assistant
GSL Education
2026.02 - 2026.02
Teaching assistant in special educational needs
Teaching personnel
2025.12 - 2025.12
Teaching assistant in primary school
Teaching personnel
2025.09 - 2025.09
Director In The Administrative Department
RSUBEB
2022.07 - 2023.06
Unit Head Open Registry/ Unit head personnel regis
RSUBEB
2016.07 - 2022.06
Chief Administrative Officer
RSUBEB
2012.07 - 2016.06
Assistant welfare/ establishment unit
RSUBEB
2010.10 - 2012.06
Clerical officer in the Administrative department
RSUBEB
2005.02 - 2010.09
Assistant Public Relation Officer
RSUBEB
2000.06 - 2005.01
Clerical officer
Eleme Petrochemicals
1997.09 - 1998.07
Receptionist
Eleme Petrochemicals
1997.06 - 1997.09
Level 1 Employment Skills - LPT/NHS (SWAP)
Leicester City Skills
5 2025 - 6 2025
Safeguarding Course
PARENTS FOR CHANGE
2 2025 - 4 2025
NVQ Level 2 - Customer service
Trainer Provider
2 2024 - 3 2024
Bachelor of Arts - English
University
6 1991 - 5 1997