Candy Lam
London
Summary
Accomplished professional with expertise in office administration, customer service, and business management. Demonstrates exceptional organisational skills and administrative experience, ensuring time management efficiency in all tasks. Proficient in property legislation knowledge and building inspection techniques, complemented by strong IT skills including Microsoft Office Suite and typing at 75wpm. Fluent in English, Cantonese, and Mandarin, facilitating effective communication across diverse environments.
Overview
8
8
years of professional experience
Work history
Restaurant General Manager
La Bibliotheque
LONDON
2023.10 - 2026.03
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Acted as point of contact and motivation for employees.
- Built customer retention and satisfaction by delivering top-quality service.
- Dealt with customer complaints and rectified product and service issues.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Implemented new menus, improved dining experience.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Coordinated events and parties to increase restaurant revenue.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Trained new team members, enhanced service quality.
- Developed relationships with suppliers for better inventory management.
- Ensured compliance to health and safety regulations for safe dining environment.
Letting and Block Manager
Astberrys Property Services Ltd
London
2019.05 - 2025.04
- Responsible for being the first point of contact for both landlords and tenants and for ensuring that each tenancy runs smoothly from start to finish.
- Administrating the new tenancies, preparing the new tenancy agreement, collating references, checking the tenant's Right to Rent and preparing the security deposit documents
- Inspected rental properties before and after tenancies.
- Coordinated all property management, maintenance, development and construction activities associated with the daily operations of over multiple buildings.
- Review and approve all files and documents used on-site to ensure that the properties are meeting compliance requirements.
- Creating the annual operating budget for all properties.
- Prepared and completed all paperwork for annual accounts.
- Marketing property through analysis of competition and developing creative marketing plans.
- Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
- Handled emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
General Manager
Lotus Garden Restaurant - U.K.
2018.02 - 2019.05
- Analyse staff performance and expertly manage the recruitment, development and coaching of staff.
- Hold full administrative accountabilities, including completion of paperwork relating to Health & Safety / Food Hygiene.
- Control marketing operations, including promotions in order to enhance sales and meet revenue targets and KPIs.
- Proactively control entire procedures of restaurant, including management of profit and loss account.
- Build strong working relationships clients by providing exceptional customer service to all clients.
- Resolved internal staff conflicts to mutual benefits of all parties involved.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
Education
Bachelor of Law in Law - Law
Open University
London 2023.02 -
Diploma - Law
The Institute of Legal Secretaries and Pas
London 2017.04 - 2018.04
Skills
- Office Administration
- Customer Service
- Business Management
- Organisational skills
- Administrative experience
- Time management efficiency
- Property legislation knowledge
- Building inspection techniques
- IT Skills: IT Equipment & Software Packages Microsoft Office Suite Typing 75wpm
- Languages: English (Fluent) Cantonese (Fluent) Mandarin (Fluent)
Timeline
Restaurant General Manager
La Bibliotheque
2023.10 - 2026.03
Bachelor of Law in Law - Law
Open University
2023.02 -
Letting and Block Manager
Astberrys Property Services Ltd
2019.05 - 2025.04
General Manager
Lotus Garden Restaurant - U.K.
2018.02 - 2019.05
Diploma - Law
The Institute of Legal Secretaries and Pas
2017.04 - 2018.04