Loren Ormond
Stoke-on-Trent,Staffordshire
Summary
Animal care professional with extensive experience managing exotic pets, including rare red Monster bearded dragons and Macaws. Demonstrated ability to communicate effectively about animal care and behavior, facilitating engaging discussions. Skilled in crafting Victorian and period clothing, showcasing creativity and attention to detail. Committed to continuous education in animal husbandry and historical fashion design.
Overview
8
8
years of professional experience
Work history
Restaurant general manager
Bloom Bars LTD
Hanley, Stoke-on-Trent
06.2023 - Current
- Directed strategic decisions for social networks, enhancing overall engagement.
- Addressed customer grievances efficiently to maintain satisfaction.
- Oversaw cash transactions, ensuring accurate till balances.
- Managed payroll operations with a focus on compliance and precision.
- Organised shifts to optimise departmental operations.
- Procured stock for bar and culinary sectors, ensuring availability.
- Maintained accurate records of hygiene checks for compliance.
- Controlled access through management of entry keys to enhance security.
Administrative officer
WEX.inc
Manchester
09.2021 - 06.2023
- Resolved customer questions through live chat communication.
- Collaborated with Velocity to supervise relevant data for customers.
- Facilitated seamless communication between BT and Blue Light clients.
- Managed account accessibility by blocking and unblocking as needed.
- Addressed and resolved customer queries efficiently via email correspondence.
- Handled business transactions across B2B and B2C sectors.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Created and maintained spreadsheets using Excel.
- Secured data by following confidentiality procedures.
- Managed confidential information with discretion, upholding data protection standards.
- Optimised remote and in-office collaboration methods.
Team leader
J D Wetherspoon
Hanley, Stoke-on-Trent
07.2017 - 08.2021
- Handled customer complaints with diplomacy, resolving issues to ensure satisfaction.
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Assisted with stock counting, ordering and replenishing.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Removed empty kegs, tapped new kegs and attached supply lines.
- Verified customer age using official government identifications prior to serving alcohol.
Education
NVQ Level 2 - Hair and Beauty
Couldon College
Stoke-on-TrentVCTC 1-2 - Hair and Beauty
Couldon College
Stoke-on-TrentNVQ Level 2 - English
Couldon College
Stoke-on-TrentNVQ Level 2 - Customer service
Couldon College
Stoke On TrentGCSEs - English
Haywood High School
Stoke-on-TrentGCSEs - Maths
Haywood High School
Stoke-on-TrentGCSEs - Science
Haywood High School
Stoke-on-TrentGCSEs - I.T
Haywood High School
Stoke-on-TrentGCSEs - ART
Haywood High School
Stoke-on-TrentSkills
- Case management expertise
- Patient information documentation
- Word processing proficiency
- Spreadsheet analysis and creation
- Data retrieval systems
- Back office operations
- Written correspondence skills
- Basic accounting knowledge
- Professional discretion
- Handling sensitive materials
- File transmission
- Team goal setting
- Proactive mindset
- Strategic leadership abilities
- Project management skills
- IT infrastructure understanding
- Office administration expertise
- Compliance regulations knowledge
- Department management skills
- Accountability and ownership
- Motivational techniques
Timeline
Restaurant general manager
Bloom Bars LTD
06.2023 - Current
Administrative officer
WEX.inc
09.2021 - 06.2023
Team leader
J D Wetherspoon
07.2017 - 08.2021
NVQ Level 2 - Hair and Beauty
Couldon College
VCTC 1-2 - Hair and Beauty
Couldon College
NVQ Level 2 - English
Couldon College
NVQ Level 2 - Customer service
Couldon College
GCSEs - English
Haywood High School
GCSEs - Maths
Haywood High School
GCSEs - Science
Haywood High School
GCSEs - I.T
Haywood High School
GCSEs - ART
Haywood High School
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