Can Ertan
Leicester,United Kingdom
Summary
Dynamic sales and technical account manager with proven expertise in corporate business development and relationship management. Focused on driving revenue growth and enhancing operational efficiency through effective cross-functional collaboration. Expert in establishing sustainable, value-driven customer relationships that promote long-term retention and brand loyalty. Committed to achieving excellence through both independent initiative and teamwork.
Overview
3
3
Languages
5
5
years of post-secondary education
8
8
years of professional experience
Work history
Senior Sales and Technical Account Manager
GoDaddy UK
Nottingham (Hybrid), United Kingdom
2023.11 - 2026.05
- Managed technical support and escalations to drive business growth for GoDaddy and Microsoft EMEA enterprise accounts.
- Nurtured the end-to-end sales lifecycle by transitioning inbound inquiries into long-term accounts through strategic follow-up and relationship management.
- Optimized customer ROI by aligning technical health with new solution adoption through successful deployment of Microsoft Copilot and Microsoft Azure, resulting in +$500K in upsells.
- Consistently ranked in the global top 5% for technical sales and recognised for exceeding performance targets through cross-functional collaboration with Engineering and Product teams.
- Accelerated technical sales and enhanced account health for GoDaddy's largest Microsoft 365 EMEA enterprise accounts by bridging communication between GoDaddy and Microsoft product teams.
- Microsoft Strategic Partnership
Customer Success Account Manager
Adobe UK
Maidenhead (Hybrid), United Kingdom
2021.04 - 2023.08
- Managed high-value B2B relationships and reseller ecosystems across EMEA, resulting in 20% annual revenue growth. Expertly navigated the full sales-to-support lifecycle for a $50M account base, maintaining a +97% retention rate.
- Led cross-functional collaboration by training 100+ partner organisations across EMEA and implementing standard support procedures, enhancing operational efficiency and sales performance.
- Worked closely with product development teams for customising offerings according to client needs.
- Conducted market research to stay abreast of industry trends.
B2B Marketing and Sales Representative
Geocom Italia
Pesaro (Hybrid), Italy
2018.01 - 2020.02
- Executed high-impact marketing and sales strategies for a diverse portfolio, ranging from startups to market leaders across EMEA region.
- Achieved record-breaking revenue growth within the Italian and UK markets by successfully positioning sophisticated products in highly competitive environments.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
Education
Bachelor's Degree - Anthropology and Oriental Civilizations
Bologna University
Bologna, Italy 2014.09 - 2019.07
Skills
- Technical problem diagnosis
- Customer focus
- Customer retention strategy
- Cross-Functional Collaboration
- Microsoft Office
References
Available upon request
Languages
English (Fluent)
Italian (Fluent)
Turkish (Fluent)
Timeline
Senior Sales and Technical Account Manager
GoDaddy UK
2023.11 - 2026.05
Customer Success Account Manager
Adobe UK
2021.04 - 2023.08
B2B Marketing and Sales Representative
Geocom Italia
2018.01 - 2020.02
Bachelor's Degree - Anthropology and Oriental Civilizations
Bologna University
2014.09 - 2019.07