Gerard Burns
Newry,Co Down
Summary
Detail-oriented professional with extensive assembly line experience and a strong work ethic, adept at technical problem diagnosis and quality assurance. Skilled in technical drawing interpretation and quality control, ensuring precision and compliance with industry standards. Articulate communication abilities enhance collaboration and efficiency in fast-paced environments, supporting consistent delivery of high-quality results.
Overview
4
4
years of post-secondary education
29
29
years of professional experience
Work history
Production worker
Collins Aerospace
Kilkeel, Newry Mourne and Down
2022.11 - Current
- Worked on assembly line, producing high-quality goods.
- Followed detailed assembly instructions, resulting in precise manufacturing outcomes.
- Performed routine inspections to uphold product quality standards.
- Utilised hand tools and power tools to assemble parts efficiently.
- Maintained safe work environment by following safety procedures.
- Maintained fast pace and attention to detail to meet productivity targets.
- Cross-trained on different stations to assist with production needs.
Customer service agent
Teleperformance UK
Newry, Newry Mourne and Down
2012.11 - 2022.11
- Maintained high standards of professionalism whilst dealing with complex situations.
- Developed relationships with clients for increased loyalty and retention.
- Trained new hires on company policies and procedures, facilitated smoother onboarding process.
- Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Workshop supervisor
Quoins for Corners
Newry, Newry Mourne and Down
2007.06 - 2012.11
- Implemented quality control standards, enhancing end-product quality.
- Led safety briefings before commencement of work each day, promoting safe practices amongst the workforce.
- Conducted routine inspections of tools and equipment, maintaining optimum working condition at all times.
- Handled customer complaints and queries promptly, enhancing customer satisfaction levels.
- Coordinated activities for team of various manufacturing workers.
- Analysed and improved manufacturing processes to cut costs.
Workshop technician
Burns Plaster Mouldings
Newry, Newry Mourne and Down
1998.01 - 2007.06
- Maintained a clean and organised workspace, promoting productivity amongst team members.
- Communicated effectively with customers delivering excellent customer service.
- Collaborated with engineers to implement new manufacturing processes, improving product quality.
- Operated a variety of hand tools, power tools and machining equipment proficiently to execute tasks efficiently.
- Assisted in the design and fabrication of customised parts for clients' requirements.
- Demonstrated proficiency in reading blueprints or technical diagrams during project execution.
Education
Bachelor of Arts - Fine Art, Sculpture
University of Ulster
Belfast 1980.09 - 1984.06
St Marks High School
Skills
- Assembly line experience
- Articulate communication
- Technical problem diagnosis
- Quality Assurance
- Strong work ethic
- Technical drawing interpretation
- Quality Control
Accomplishments
When working as a customer service agent for a national energy provider I received the agent of the year award
Timeline
Production worker
Collins Aerospace
2022.11 - Current
Customer service agent
Teleperformance UK
2012.11 - 2022.11
Workshop supervisor
Quoins for Corners
2007.06 - 2012.11
Workshop technician
Burns Plaster Mouldings
1998.01 - 2007.06
Bachelor of Arts - Fine Art, Sculpture
University of Ulster
1980.09 - 1984.06
St Marks High School