Camilo Vergara
Summary
Customer-focused professional with extensive experience in client inquiries and service coordination. Proven ability to deliver high-quality customer service in fast-paced environments while managing multiple tasks. Strong communication and organizational skills enhance relationship-building and target achievement. Bilingual in English and Spanish, with a demonstrated sales mindset focused on maximizing business opportunities.
Overview
6
6
years of professional experience
Work history
Online Customer Assistant
Ventrica
2024.11 - Current
- Responded to customer enquiries via live chat, calls and emails
- Met monthly targets by answering customer interactions within the set SLAs
- Assisted with orders, modifications, and issue resolution
- Maintained detailed records of interactions
- Promoted to supervisor role during peak period, handling escalations and supporting team members
- Improved customer relations by promptly addressing queries and concerns.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Participated actively in staff meetings contributing valuable insights towards improving company performance.
- Enhanced customer engagement by offering product knowledge and advice.
- Delivered professional representation of brand during interactions with customers.
Administrative Logging Technician
Thames Water
2022.01 - 2023.01
- Managed high volumes of inbound customer calls
- Scheduled jobs and coordinated contractors
- Analysed data and maintained accurate records
- Worked effectively in a fast-paced environment
Customer Assistant
Tesco
2020.01 - 2021.01
- Delivered excellent face-to-face customer service
- Supported store operations and teamwork
- Handled customer queries effectively
Education
BA (Hons) - Marketing
Roehampton University
Skills
- Customer service and relationship management
- Confident communication
- Sales negotiation
- Organizational skills
- Attention to detail
- Microsoft Office proficiency
- Problem-solving and analysis
- Ability to work under pressure
Achievements & Interests
- National Citizenship Service (NCS)
- Full UK Driving Licence (clean)
- Leadership experience in charity events
- Strong interest in property, sales, and lettings
Timeline
Online Customer Assistant
Ventrica
2024.11 - Current
Administrative Logging Technician
Thames Water
2022.01 - 2023.01
Customer Assistant
Tesco
2020.01 - 2021.01
BA (Hons) - Marketing
Roehampton University