Summary
Overview
Work history
Education
Skills
Websites
Languages
Timeline
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Camila Ramos

Dublin

Summary

Experienced professional with a strong background in customer and B2B support, specialising in SaaS/CRM platforms such as Microsoft Dynamics, Trabem, and Gesden. Demonstrates expertise in process optimisation and KPI management, ensuring compliance with AML, CySec, and FSA standards. Skilled in fraud and risk assessment, leveraging tools like Ticketing, Live Agent, and MessageBird to enhance cross-functional collaboration. Proficient in Office 365 applications with a focus on driving efficiency and achieving business objectives.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work history

Business Development & Success Strategist (UK/DE+ Market)

TikTok LIVE
Dublin
06.2025 - 08.2025
  • Designed and implemented standardized onboarding processes, improving creator/agency activation by 25% in UK+ and DE+ markets.
  • Partnered with cross-functional teams to drive revenue growth, contributing to a 15% uplift in monthly creator earnings.
  • Scaled operational workflows, reducing onboarding time by 30%.

Platform Trust & Experience Service Specialist

TikTok LIVE
Dublin
06.2024 - 12.2024
  • Managed B2B creator inquiries via CRM, cutting escalation rates by 20%.
  • Delivered high-quality resolutions with a sustained 95% CSAT.
  • Accelerated high-risk case handling, reducing response time by 30%.
  • Conducted fraud & AML risk assessments, strengthening compliance processes.

Limitations Agent

PayPal
Dublin
01.2023 - 06.2024
  • Reviewed accounts for suspicious activity, fraud, and policy violations.
  • Ensured AML/KYC compliance and made account limitation decisions.
  • Consistently achieved KPIs: CSAT, AHT, RcR.

Help Desk Manager

ELIMS
Barcelona
10.2021 - 10.2022
  • Led Helpdesk team; created KPIs/workflows improving customer journey.
  • Increased lead-to-client conversion and managed complex complaints.

Customer Service & Compliance Manager

A-CENTRAL
Barcelona
09.2020 - 07.2021
  • Managed 40+ agents across 4 sites.
  • Defined QC procedures and liaised with regulators (CySec, FSA).

Customer Service & QC Manager

ALEF&SKY
01.2017 - 01.2020
  • Earlier roles: Quality Control Agent, Account Executive.

Education

Postgraduate - Complaints & Claims Management

Euroinnova
01.2019 - 01.2020

Compliance Officer Course (200h) - undefined

Thomson Reuters

Técnico especialista en Imagen para el Diagnóstico - undefined

Escola Ramon y Cajal
01.2012 - 01.2014

Skills

  • Customer & B2B Support
  • SaaS/CRM
  • Microsoft Dynamics
  • Trabem
  • Gesden
  • Ticketing
  • Live Agent
  • MessageBird
  • Process Optimization
  • KPIs
  • Fraud & Risk Assessment
  • Compliance
  • AML
  • CySec
  • FSA
  • Cross-functional Collaboration
  • Office 365

Websites

Languages

Spanish
Fluent
English
Fluent

Timeline

Business Development & Success Strategist (UK/DE+ Market)

TikTok LIVE
06.2025 - 08.2025

Platform Trust & Experience Service Specialist

TikTok LIVE
06.2024 - 12.2024

Limitations Agent

PayPal
01.2023 - 06.2024

Help Desk Manager

ELIMS
10.2021 - 10.2022

Customer Service & Compliance Manager

A-CENTRAL
09.2020 - 07.2021

Postgraduate - Complaints & Claims Management

Euroinnova
01.2019 - 01.2020

Customer Service & QC Manager

ALEF&SKY
01.2017 - 01.2020

Técnico especialista en Imagen para el Diagnóstico - undefined

Escola Ramon y Cajal
01.2012 - 01.2014

Compliance Officer Course (200h) - undefined

Thomson Reuters

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Camila Ramos