Cameron Worsley
Norwich
Summary
Trilingual professional with a strong foundation in high stakes decision making and cross-functional leadership. Leveraging a background in emergency operations auditing (EMD-Q) to bring a calm, quality-driven approach to complex team challenges and escalation management. Proven success in facilitating international product launches by actively guiding technical, legal, and commercial teams through regulatory compliance and market-entry strategies. A people-first communicator skilled in championing quality assurance, advising stakeholders, and driving team development to elevate service standards across the UK and European markets.
Overview
3
3
Languages
9
9
years of post-secondary education
10
10
years of professional experience
Work history
German Market GTM lead
Epos Now
Norwich, Norfolk
2026.01 - Current
- Transitioned from a support role into owning and building Epos Now's German Market from scratch as the company's sole German speaker.
- Achieved Payments GM of 60.42% within the first month of Launch.
- Own end-to-end scope across partnerships, compliance, marketing, UI translation and localisation, QA, sales enablement and support.
- Provide legal and compliance guidance through research and implementation of German fiscal requirements, including AO, KassenSichV, DSFinV-K, TSE and GoBD.
- Translated, designed and localised Epos Now's German landing pages and website.
- Drive lead generation and conversion for German prospects and lowered CPL from £1983 | Total Spend: £5949 to CPL: £43 | Total Spend: £2107 by reviewing and utilising lead generators over paid searches based on German Marketing habits, and achieved 43% Lead conversion rate
- Own implementation, support and retention for German customer base.
POS Agent - German speaking
Epos Now
Norwich, Norfolk
2025.06 - 2026.01
- Lead communication between German stakeholders and internal departments.
- Reduced audit penalties averaging + 5000 € per fine by ensuring compliance.
- Conducted German Market readiness assessments.
- Supported the development of partnership and reseller agreements.
- Managed all German-language operations.
- Assisted internal departments with legal interpretation and fiscal advice. Ensuring local regulatory compliance, saving the company compliance penalties of 50K € / 4% business rev.
- Handled UI/UX translations and localisations.
- Conducted quality assurance testing for German language releases.
- Provided operational and financial advice to stakeholders and customers.
- Managed customer relations in English and German, addressing enquiries and escalations.
- Advised internal teams on German market expectations, terminology, business practices and risks.
- Developed and translated standards and documentation across all platforms.
- Prepare German language support resources.
- Prepare German language internal support resources and training material.
- Strengthening and helping German merchants grow with success, offering hands, personalised advice.
- Coordinate with suppliers and handle logistic routes.
Emergency Call Handler
Careline365
2024.09 - 2025.06
- Reviewed and implemented new medical training for internal use with Ambulance calls.
- Handled on average 400 Alarm activations a day.
- Liason between the service team and the management team.
- Trained and mentored recruits in recognising emergency symptoms and client satisfaction.
- Delivered rapid response with effective decision-making skills.
- Trained new staff on protocol adherence; improved overall performance.
- Coordinated effectively with ambulance crews for swift response.
- Provided immediate telephone assistance in emergency situations.
- Dispatched emergency services for domestic violence incidents, home intrusions and life-threatening situations.
- Provided constructive feedback to staff for improved performance levels.
- Coordinated with other supervisors to maintain consistency across shifts.
- Wrote and improved call handling templates, streamlining information gathering.
- Utilised CRM software effectively, improving data management efficiency.
Front of House
The Red Lion
2024.05 - 2024.09
Baker
Fresh Bake / The Front Room
2023.10 - 2024.05
Emergency Call Handler
East of England Ambulance Service
2022.06 - 2023.10
- - Discharged alive award
- - Advanced EMD-q certification
- Handled high-pressure scenarios competently, provided excellent service under stress.
- Trained new staff on protocol adherence.
- Used calm phone manner to develop rapport and extract as much information as possible.
- Delivered life-saving instructions, including CPR, maternity and airway management.
- Recorded data for computer-aided dispatch system with accuracy and precision.
- Provided pre-arrival advice to prepare callers for targeted and effective medical assistance.
- Conducted performance appraisals with employees for career development discussions.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Be a point of escalation for Cat 1 calls, ensuring quick and decisive action in emergency conditions.
Health Advisor
Call East
2022.04 - 2022.06
Pastry Chef
Crescent Turner Hotel
2022.01 - 2022.02
Bakery Assistant
Dockers
2021.06 - 2022.01
Mixologist
The Pound
2020.09 - 2021.06
Brewer Assistant
Redwell Brewery
2019.05 - 2020.12
Front of House
The Wildman
2020.01 - 2020.09
Front of House
The Otter
2019.01 - 2019.05
Cook
The Blue Dragoon
2016.06 - 2019.01
Education
MPDS EMD training
East of England Ambulance Service
Norwich 2022.01 - 2024.01
French and German
University of Kent
Kent 2020.09 - 2022.06
A level
Royal Hospital School
2014.01 - 2019.01
Skills
- Marketing strategy
- Written translation
- Intercultural competence
- Localisation knowledge
- Performance metrics development
- Multilingual communication
- Account management
- Salesforce CRM
- Interpersonal and emotional resilience
- Leadership competence
- Workplace mediation
- Financial reporting
- Business development
- Scheduling coordination
- Advanced Emergency medical dispatch
REFERENCES
Available upon request
Leadership Experience
- Project lead for Germany launch
- Auditing and giving feedback to call handlers
- Lead German stakeholder meetings
- Lead Internal stand up meetings and training
- Trained and mentored new employees
- Reviewed and gave feedback for their career development complaints handling and escalations
- Improving processes - designing the medical training and CTA sheets for emergency procedures at C365
- Covering Shift Supervisor in C365 and Amb, Covering periods where the manager team are not able to cover, Gaining key skills in communication and effective leadership
Affiliations
- European Baking
- Urban Gardening
- Foraging and Growing
Languages
English
Proficient (C2)
German
Advanced (C1)
French
Upper intermediate (B2)
Timeline
German Market GTM lead
Epos Now
2026.01 - Current
POS Agent - German speaking
Epos Now
2025.06 - 2026.01
Emergency Call Handler
Careline365
2024.09 - 2025.06
Front of House
The Red Lion
2024.05 - 2024.09
Baker
Fresh Bake / The Front Room
2023.10 - 2024.05
Emergency Call Handler
East of England Ambulance Service
2022.06 - 2023.10
Health Advisor
Call East
2022.04 - 2022.06
MPDS EMD training
East of England Ambulance Service
2022.01 - 2024.01
Pastry Chef
Crescent Turner Hotel
2022.01 - 2022.02
Bakery Assistant
Dockers
2021.06 - 2022.01
French and German
University of Kent
2020.09 - 2022.06
Mixologist
The Pound
2020.09 - 2021.06
Front of House
The Wildman
2020.01 - 2020.09
Brewer Assistant
Redwell Brewery
2019.05 - 2020.12
Front of House
The Otter
2019.01 - 2019.05
Cook
The Blue Dragoon
2016.06 - 2019.01
A level
Royal Hospital School
2014.01 - 2019.01