Cameron Micklethwait

Previously i have been employed by Ganymede solutions and i was placed at York train station as a member of the passenger assistance team. This job involved helping those who needed it to their trains to make sure they made it. It involved managing more than 30 customers in a shift which brought lots of stress and pressure if customers were panicking about their trains and relied on very critical thinking and composure to help out.

To successfully carry out this role i had to ensure that a number of requirements were checked off to overall improve the comfort of the passengers and excel in my position. These were:

• Supervised safe boarding process for children and students, enhancing safety measures
• Supported elderly and disabled passengers to ensure smooth and comfortable travels
• Boosted customer satisfaction through prompt, precise travel schedule information
• Boosted company reputation through exceptional service to all passengers
• Assisted passengers at entrance, confirmed tickets and directed to areas

The ability to carry out these tasks gave me the independence and confidence to work in a high pressure situation and deal with all types of customers calmly and appropriately.

. Volunteered in youth football coaching programmes

. Led groups of 20 children, designing drills to boost skills and enjoyment

. Coordinated preparatory activities to align with competition schedules which also enhanced team readiness

. Encouraged participation in sport, enhancing community involvement and collaboration

• Stayed up-to-date on latest rulebook outlining rules of play.