Hanif Dawood
Nuneaton,Warwickshire
Summary
Highly skilled professional with a strong ability to analyse situations and find effective solutions. Demonstrates clear verbal and written communication skills, ensuring efficient collaboration. Proven expertise in problem-solving, time management, and teamwork, contributing positively to group dynamics. Adaptable and flexible in navigating changes and new challenges, with a proactive attitude towards decision-making and project leadership. Committed to managing conflicts tactfully while maintaining professional boundaries and empathy for clients. Reliable and trustworthy, consistently meeting deadlines and delivering high-quality results.
Overview
27
27
years of professional experience
8
8
years of post-secondary education
Work History
Passenger Assistant
Shahara Taxis Ltd
Nuneaton , Warwickshire
10.2024 - Current
- Helped t children and school students board safely, reducing risk of accidents.
- Ensured passenger safety by enforcing company policies and procedures.
- Participated in training sessions regularly enhancing knowledge about latest developments in passenger assistant transportation.
- Handled luggage carefully, preventing damage to passenger belongings.
- Maintained cleanliness of vehicle for more comfortable journey to passengers.
- Monitored onboard behaviour of passengers for safe travelling environment.
- Cooperated fully with drivers for smooth operation of services.
- Dealt with challenging situations calmly, ensuring minimal disruption to services.
- Managed minor disputes between passengers with tact and diplomacy.
- Responded quickly in case of emergencies to ensure passenger welfare.
- Demonstrated patience, understanding and compassion when assisting passengers with dementia, learning disabilities or mobility problems.
- Eased pupils' anxiety by building strong rapport and cultivating inclusive atmosphere in all journeys.
- Promptly reported late running and incidents in line with school policy and procedures.
- Performed key safety checks to ensure health and safety of students.
Redundancy
Looking for Work
04.2024 - 09.2024
Support worker
P3 Charity
Nuneaton, Warwickshire
08.2023 - 03.2024
- Supported daily living skills training which increased client self-sufficiency.
- Participated in regular team meetings, enhancing quality of care provided.
- Provided companionship during outings contributing to an active social life for clients.
- Enhanced wellbeing of clients by providing emotional support and companionship.
- Maintained detailed records of client behaviour changes for healthcare team reference.
- Provided transportation for medical appointments, ensuring timely arrival.
- Helped achieve client independence through guided tasks and activities.
- Encouraged social integration by facilitating community involvement opportunities.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong relationships through compassionate care and friendly rapport building.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Listened to clients' current struggles to signpost relevant support.
- Supported clients with rehabilitation and socialisation in community settings.
- Adapted support where possible to increase service accessibility.
- Counselled clients through difficult times using approved and compassionate strategies.
- Collaborated with external support providers to maintain good care continuity.
- Reported on clients' progress to evaluate service impact.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Liaised with external and internal professionals to provide holistic support.
- Recommended clients for specific treatment programmes to aid timely recovery.
Redundancy
Looking for Work
04.2023 - 07.2023
Budget and debt advisor
Citizens Advice Bureau
Bedworth, Warwickshire
08.2010 - 03.2023
- Liaised effectively between clients and creditors, facilitating constructive communication and agreements.
- Assisted clients with budget creation to improve their financial management skills.
- Educated clients on the implications of insolvency, enabling informed decision making process.
- Utilised excellent communication skills to explain complex financial concepts simply and clearly.
- Provided emotional support to clients during stressful debt resolution procedures.
- Ensured all counselling sessions adhered strictly to Financial Conduct Authority guidelines and regulations.
- Collaborated with other professionals such as accountants or solicitors when necessary, ensuring holistic services provided.
- Evaluated various debt consolidation options for most suitable solutions for each individual case.
- Enhanced client understanding by providing clear explanations of debt management strategies.
- Developed tailored debt reduction plans, leading to significant improvement in client's financial health.
- Negotiated terms with creditors to reduce overall client debt load.
- Arranged affordable payment plans for improved financial stability of clients.
- Advocated for fair treatment of financially struggling clients by creditors, ensuring ethical practices were followed at all times.
- Demonstrated empathy whilst working closely with individuals facing serious financial hardship.
- Managed high volumes of sensitive information with utmost confidentiality and professionalism.
- Guided clients through bankruptcy processes for successful financial recovery.
- Devised credit and repayment plans for secure finance management.
Commercial cleaner
Globe-IS
Coventry, West Midlands
08.2007 - 07.2010
- Enhanced cleanliness by diligently performing dusting, sweeping, and mopping tasks.
- Maintained hygienic workspaces for improved employee health.
- Scrubbed sinks, basins and toilets in bathrooms for optimal hygiene standards.
- Removed waste materials from premises, ensuring a tidy workspace.
- Achieved high levels of customer satisfaction through meticulous attention to detail in cleaning tasks.
- Prepped rooms for meetings or events, creating an inviting atmosphere.
- Used eco-friendly cleaning products to lessen environmental impact.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Emptied and cleaned trash cans following procedures.
- Monitored cleaning supplies and ordered more when necessary.
- Adhered to health and safety regulations to maintain safe environment for customers.
- Employed optimal safety practices to eliminate risks, hazards and accidents.
- Kept communal areas spotless with regular cleaning routines.
- Performed deep-cleaning tasks for a fresh, clean environment.
Package delivery driver
Driver Logistic Recruitment
Rugby, Warwickshire
12.2005 - 07.2007
- Improved delivery efficiency by maintaining accurate logs of packages.
- Established good relationships with customers through friendly, approachable demeanour during package handover.
- Developed excellent time management skills with rigorous scheduling demands.
- Carried out regular vehicle checks for optimal performance.
- Facilitated smooth deliveries by using electronic scanning devices accurately.
- Ensured safe handling of parcels to prevent damage.
- Delivered packages promptly, achieving high customer satisfaction.
- Managed heavy workload during peak holiday seasons whilst maintaining punctual delivery times.
- Collaborated closely with dispatchers to ensure effective communication regarding deliveries.
- Adhered to driving regulations, ensuring safety on the road.
- Assisted with loading and unloading of goods for efficient operations.
- Followed company protocols pertaining to undeliverable packages, return receipts and signatures.
- Loaded and unloaded vehicles, maintaining product integrity.
- Organised daily delivery schedules based on peak times to maximise productivity.
- Maintained positive, helpful attitude to deliver exceptional customer service.
- Built and maintained strong working relationships with regular customers.
- Sorted goods for delivery based on routes.
- Conducted deliveries between businesses, shops and households.
Concessionary Retail Manager
Mancetter Post Office
Mancetter , Warwickshire
11.1998 - 06.2007
- Maintained inventory control, reduced stock shortages.
- Managed store inventory to ensure adequate stock levels at all times.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Ensured cleanliness of shop premises, presenting a professional image to customers.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Ensured timely restocking of goods by conducting regular inventory checks.
- Assisted in annual inventory audits for accurate stock records maintenance.
- Improved sales through effective visual merchandising and display techniques.
- Operated Point-of-Sale systems efficiently, ensuring accurate transactions.
- Organised store layout for improved accessibility and customer convenience.
- Ensured smooth day-to-day operations of the store by proactive problem-solving.
- Streamlined incoming deliveries by implementing an efficient sorting system.
- Sustained clean and orderly storage areas, promoting a safe working environment.
- Adhered strictly to health and safety regulations, prioritising employee well-being.
- Handled customer queries promptly, fostering a positive shopping experience.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Completed opening and closing procedures each day.
Education
E.C.D.L. Computer Essential Level 1 - Computer Studies
North Warwickshire & South Leicestershire College
Nuneaton, Warwickshire 01.2010 - 03.2010
NVQ Level 1 - Photography
North Warwickshire & South Leicestershire College
Nuneaton, Warwickshire 01.2005 - 10.2005
NVQ Level 2 - Information Technology
North Warwickshire & South Leicestershire College
Nuneaton 09.2001 - 07.2002
GCSEs - Mathematics
North Warwickshire & South Leicestershire College
Nuneaton 09.1991 - 07.1992
GCSEs - English Language
North Warwickshire & South Leicestershire College
Nuneaton, Warwickshire 09.1984 - 07.1985
Diploma of Higher Education - Business Studies
North Warwickshire & South Leicestershire College
Nuneaton 09.1981 - 07.1983
Certificate of Higher Education - Business Studies
North Warwickshire & South Leicestershire College
Nuneaton 09.1980 - 07.1981
GCSEs - Commerce
North Warwickshire & South Leicestershire College
Nuneaton, Warwickshire 09.1980 - 07.1981
GCSEs - Geography
Manor Park School
Nuneaton 09.1979 - 07.1980
Skills
- Ability to analyze situations and find solutions
- Communication: Clear verbal and written skills to collaborate effectively
- Problem-Solving: Ability to analyze situations and find solutions
- Time Management: Staying organized and meeting deadlines efficiently
- Teamwork: Working effectively in groups and contributing positively
- Adaptability: Flexibility to navigate changes and new challenges
- Decision-making: Leading projects and making informed choices
- Motivation: Demonstrating proactive and self-driven attitude
- Conflict resolution: Managing disagreements tactfully and constructively
- Empathy for clients
- Professional boundaries understanding
- Reliable and trustworthy
Affiliations
- Plane Spotting, Photography.
Languages
Hindi
Elementary
Gujarati
Intermediate
English
Fluent
References
References available upon request.
Timeline
Passenger Assistant
Shahara Taxis Ltd
10.2024 - Current
Redundancy
Looking for Work
04.2024 - 09.2024
Support worker
P3 Charity
08.2023 - 03.2024
Redundancy
Looking for Work
04.2023 - 07.2023
Budget and debt advisor
Citizens Advice Bureau
08.2010 - 03.2023
E.C.D.L. Computer Essential Level 1 - Computer Studies
North Warwickshire & South Leicestershire College
01.2010 - 03.2010
Commercial cleaner
Globe-IS
08.2007 - 07.2010
Package delivery driver
Driver Logistic Recruitment
12.2005 - 07.2007
NVQ Level 1 - Photography
North Warwickshire & South Leicestershire College
01.2005 - 10.2005
NVQ Level 2 - Information Technology
North Warwickshire & South Leicestershire College
09.2001 - 07.2002
Concessionary Retail Manager
Mancetter Post Office
11.1998 - 06.2007
GCSEs - Mathematics
North Warwickshire & South Leicestershire College
09.1991 - 07.1992
GCSEs - English Language
North Warwickshire & South Leicestershire College
09.1984 - 07.1985
Diploma of Higher Education - Business Studies
North Warwickshire & South Leicestershire College
09.1981 - 07.1983
Certificate of Higher Education - Business Studies
North Warwickshire & South Leicestershire College
09.1980 - 07.1981
GCSEs - Commerce
North Warwickshire & South Leicestershire College
09.1980 - 07.1981
GCSEs - Geography
Manor Park School
09.1979 - 07.1980
Similar Profiles
Cyrus Josiah AlejoCyrus Josiah Alejo
Translator at Shahara San AgustinTranslator at Shahara San Agustin
Mohammed Waqar JamilMohammed Waqar Jamil
Taxi controller at Chalfont taxisTaxi controller at Chalfont taxis
DAVID PURIDAVID PURI
Taxi Driver at First Direct TaxisTaxi Driver at First Direct Taxis
Alicja DzwonkiewiczAlicja Dzwonkiewicz
SPARE PARTS COORDINATOR -LASER at BystronicSPARE PARTS COORDINATOR -LASER at Bystronic
Callum GreenfieldCallum Greenfield
Fast food crew member at Lee LTDFast food crew member at Lee LTD