Cameron Easter
Sheffield
Summary
An analytical electrical and electronic engineer with skills in design, testing and project management, looking to gain hands-on experience in my field of interest. Can translate technical ideas into easily digestible concepts through diagrammatic and verbal communication, helping to achieve consistent processes and results. A creative and curious individual dedicated to complex problem-solving to optimise electrical designs. Investigating novel, innovative and out-of-the-box ideas to formulate practical solutions to design problems. Fantastic communication skills, technical knowledge and attention to detail.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Technical support advisor
Plusnet
Sheffield
02.2023 - Current
- Contributed to team leadership through assisting with difficult troubleshooting situations raised by colleagues.
- Offered bespoke solutions to tackle security and performance issues.
- Collaborated with team members in physical and virtual environments to optimise experience and development capabilities.
- Leveraged available resources, knowledge and equipment to resolve customer requests.
- Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
- Reported incidents, risks and hazards by following set procedures.
- Employed advanced troubleshooting and expert application knowledge to troubleshoot user interface, hardware and software problems.
Front of house team member
Mitchells & Butlers - The Lescar
Sheffield
09.2022 - 12.2022
- Confidently managed customer requests by listening actively to concerns and providing positive solutions. Also guided customers on menu choices, allergy advice and chef recommendations.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
- Elevated guest experiences by delivering tailored, personalised customer service - Greeting customers by name, remembering drinks selections and special requests.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
Customer services assistant
Sainsbury's
Wakefield
03.2020 - 03.2021
- Professionally represented Sainsbury's in customer-facing role by encompassing brand values and following store policies.
- Confidently resolved customer complaints by offering informed solutions, escalating difficult situations to management when appropriate.
- Greeted customers and expertly handled product and sale queries, employing up-to-date knowledge of stock levels and replenishment.
- Accurately assisted in processing cash and card payments using the POS and self checkout system.
Education
Bachelor of Science - Electrical and Electronic engineering
Sheffield Hallam University
Sheffield 09.2021 -
A-Levels -
Outwood Grange Academy 6th Form
Wakefield 09.2019 - 05.2021
GCSEs -
Outwood Grange Academy
Wakefield 09.2014 - 06.2019
Skills
- Hardware diagnosis and maintenance
- Troubleshooting and technical analysis proficiency
- Knowledgeable in Windows and Mac systems
- Microsoft Office proficiency
- Customer service expert
- Customer complaint management
- Team and leadership experience
Accomplishments
- Duke of Edinburgh's Award
- National Citizen Service
Working as part of a team in which to plan and execute the expedition, and the successive objectives that also contributed to the award.
Working with the Reflection Housing Association, in Castleford, and taking part in charity work, in order to raise money and awareness for the cause.
Timeline
Technical support advisor
Plusnet
02.2023 - Current
Front of house team member
Mitchells & Butlers - The Lescar
09.2022 - 12.2022
Bachelor of Science - Electrical and Electronic engineering
Sheffield Hallam University
09.2021 -
Customer services assistant
Sainsbury's
03.2020 - 03.2021
A-Levels -
Outwood Grange Academy 6th Form
09.2019 - 05.2021
GCSEs -
Outwood Grange Academy
09.2014 - 06.2019
Extra curricular activities
- Scouting (~11 years)
Making my way up through the stages of being a scout – joining beavers at the age of 7 and finishing explorers at 18, developing numerous life skills such as survival techniques and first aid procedures.
- Martial Arts (~5 years)
Learning the importance of self-discipline and developing my attention to detail via weekly sessions.
- Football (~9 years)
Working in a team and utilising strategy and consistent training in order to progress in a Sunday-league.
Hobbies and Interests
- 3D Printing
Utilising publicly available files, or fabricating my own via CAD software such as Solidworks and Onshape, in which to manufacture models varying in size, shape, and colour. My favourite subcategory of models would have to be mechanical joints and hinges due to their simplicity in theory, but captivating visual complexity when brought together. I also enjoy exploring the quirks and advantages of different materials, including TPU and Silk PLA.
- Robotics
Inspired by watching combat robotics tournaments when I was younger, I have recently began designing my own RC platforms - sourcing components online and repurposing scrap materials, or 3D printing more complex geometries, in which to create a moving system.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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References
References available upon request
Quote
Your task is not to foresee the future, but to enable it.
Antoine de Saint-Exupéry
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