Atharva Kulkarni
Cyber Security Analyst
Belfast,Antrim
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Summary
Motivated and results-oriented Cyber Security Analyst with a Master's degree in Applied Cyber Security from Queen's University Belfast. Backed by six months of hands-on experience as a Network Support Operations Specialist and currently working as a Technical Support Advisor, adept in troubleshooting and resolving technical issues. Certified Ethical Hacker (CEH) with expertise in network security, incident response, and threat intelligence. Committed to staying at the forefront of the industry through continuous learning and skills enhancement.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Technical Support Advisor
Concentrix
Belfast
01.2024 - Current
- Resolved technical queries for a broadband company, achieving a 35% reduction in average query resolution time.
- Demonstrated proficiency in troubleshooting broadband services, mobile telephony issues, and home tech products, resulting in an 80% decrease in escalated tickets.
- Successfully guided clients through their concerns, achieving an 85% increase in customer satisfaction ratings.
- Advised customers of all age groups on cybersecurity scams, and phishing, reducing instances of security breaches and enhancing overall cyber awareness among customers.
Network Support Operations Specialist
Clariant India Ltd.
Mumbai
01.2022 - 07.2022
- Provided technical support via the ServiceNow portal, achieving a 30% reduction in response time for network outages, surpassing the set goal of enhancing incident resolution efficiency.
- Led the configuration of over 250 new machines, ensuring seamless onboarding for future employees and contributing to a 20% increase in operational efficiency.
- Implemented robust laptop security configurations, resulting in a 25% decrease in security breaches, exceeding the target of fortifying the organization's security infrastructure.
- Played a pivotal role in resolving network security issues, contributing to a 20% reduction in security incidents and enhancing network resilience.
- Maintained and configured network switches and routers, ensuring uninterrupted network connectivity and surpassing the target of minimizing network downtime by 25%
- Developed and executed cyber security awareness training programs, leading to a 15% increase in employee awareness and surpassing the goal of fostering a culture of cyber security consciousness within the organization.
Education
Master of Science - Applied Cyber Security
09.2022 - 09.2023
- Dissertation Project: Machine learning attacks on Physical Unclonable Functions
Bachelor of Science - Computer Science
07.2019 - 03.2022
- Python Programming | Web Programming | Computer Networking
Skills
- EC-Council CEH v12
- Python
- Web Programming
- Ethical Hacking
- Linux
- Windows 10/11
- MacOS
- Cloud Security
- Threat Intelligence
- Incident Response
- Security Architecture
- Risk Assessment & Mitigation
- Data Privacy & Protection
- Active Directory (AD)
- VMware
- Network Security
- Encryption - Decryption
- Vulnerability Assessment
- Hardware Maintenance
- Data restoring and recovery strategies
- Problem-solving
- Active Directory
- VMware
- LINUX
- Technical leadership
- Desktop support
- Software diagnosis
Certification
- Certified Ethical Hacker (CEH V12), ECC9421760853
- Fortinet Network Security Expert Level 1: Certified Associate, PggZRhVh2p
- Fortinet Network Security Expert Level 2: Certified Associate, uTMYfCWHCd
Projects - Case Studies
- VMware Vulnerabilities (CVE - 2022 - 22972 and CVE - 2022 - 22973)
- Machine learning attacks on physical unclonable functions (Dissertation)
- Automated Network Intrusion Response System (AIRS )
- Technical Report on Automated Open-Source Threat Intelligence Gathering and Management System
- Research paper on Honey Encryption
- A Technical paper on the Deletion and Recovery of data from the NTFS file system running on Windows
References
References available upon request.
Timeline
Technical Support Advisor - Concentrix
01.2024 - Current
Queen's University Belfast - Master of Science , Applied Cyber Security
09.2022 - 09.2023
Network Support Operations Specialist - Clariant India Ltd.
01.2022 - 07.2022
Pillai's College of Arts, Commerce and Sciences - Bachelor of Science, Computer Science
07.2019 - 03.2022
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