Calvin Tai

Had prior experience back in 2016 to 2018 as a cashier. Now also managing the restaurant side of the business. My tasks includes taking numerous phone call orders from customers, making orders from suppliers for Restaurant side (Wine/beverages and other catering products) and managing the business' Social Media including both Google Place and Facebook.

• Employed clear telephone manner to handle telephone orders daily.
• Communicated clearly with customers to calmly manage complaints address order queries and handle menu concerns.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Communicating with customers through social media posts to notify them of events and latest updates for the business.
• Providing detail information on what products we offer including allergen information.

Working part-time as a restaurant assistant attending customers with a welcoming attitude. Taking both face to face and online orders under a fast paced environment with exceptional care.

• Accomplished experience in front of house, waiting and bar work.
• Improved customer experience through exceptional service.
• Cooperated well with kitchen teams, improving workflow and raising working standards.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.