Victor James
Thurrock,Essex
Summary
A highly skilled professional with strong expertise in communication, active listening, and problem-solving. Demonstrates excellent organisational abilities with a proven capacity to analyse issues, identify practical solutions, and manage competing priorities effectively. Experienced in collaborating across teams and functions, with a strong commitment to applying transferable skills to deliver results in dynamic, fast-paced environments.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Property Manager
Johns&Co
09.2025 - 12.2025
- Manage a portfolio of residential properties, acting as the main point of contact for landlords and tenants.
- Coordinate maintenance works and liaise with contractors to ensure repairs are completed efficiently and to a high standard.
- Monitor progress of works, follow up outstanding issues, and ensure timely resolutions.
- Handle tenant queries and issues professionally, balancing service quality with landlord expectations.
- Maintain accurate records, reports, and documentation to support compliance and operational efficiency.
Letting Negotiator
Johns&Co
09.2023 - 08.2025
- Built strong relationships with landlords, fostering trust and loyalty.
- Organised regular property checks to maintain quality standards.
- Managed the lettings process from enquiry to move-in, ensuring a smooth and professional experience for all clients.
- Conducted property viewings and negotiated terms between landlords and tenants.
- Worked to deadlines and performance targets while maintaining accuracy and attention to detail.
- Built strong relationships through clear communication and a customer-focused approach.
Customer Service Assistant
Vue Cinemas
Essex, Thurrock
12.2022 - 08.2023
- Serving Customers on tills
- Escorting Customers to their cinema screens
- Checking screens/ cleaning screens
- Stocking up stocks
NHS track and trace
SITEL
London
06.2021 - 09.2021
- Making calls to clients who come back to the UK
- Provided emotional support
- Tailoring solutions
- Reading regulation to client
- Dealing with clients problems
- Taking down personal details
- Reading regulation to client
Customer Service Assistant
Morrisons
Essex, Grays
04.2020 - 04.2021
- Handled customer complaints with empathy and composure.
- Stocking shelves
- Handled click and collect orders
- Preparing Deliveroo orders
- Personal shopper orders
Education
BA - Business and Marketing
University of Hertfordshire
09.2020 - 06.2023
A-Levels - English Literature, IT and Business Studies
AllSaintsCatholic School
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Harris Academy
Rainham, BarkingSkills
- Transferable
- Communication
- Active listening
- Problem-solving
- Time management and prioritisation
- Team collaboration and cross-functional working
- Strong organisational skills
- Analysing issues and identifying practical solutions
Timeline
Property Manager
Johns&Co
09.2025 - 12.2025
Letting Negotiator
Johns&Co
09.2023 - 08.2025
Customer Service Assistant
Vue Cinemas
12.2022 - 08.2023
NHS track and trace
SITEL
06.2021 - 09.2021
BA - Business and Marketing
University of Hertfordshire
09.2020 - 06.2023
Customer Service Assistant
Morrisons
04.2020 - 04.2021
A-Levels - English Literature, IT and Business Studies
AllSaintsCatholic School
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Harris Academy