Calum Robinson
Llantwit Major,Vale of Glamorgan
Summary
Diligent young professional with the ability to successfully integrate into new and fast-paced working environments. Exceptional communication skills, allowing for points to be made succinctly and persuasively. Will always ensure exceptional results at individual and team levels through dedication to constantly improve performance.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Helpdesk Consultant
Hargreaves Lansdown
Bristol
04.2023 - 08.2024
- Delivered exceptional customer service through telephone support for diverse client queries.
- Collaborated across departments to optimise client and company outcomes.
- Exceeded call targets by completing over 50 calls a day while maintaining high quality standards in busy periods.
- Completed secondments in operational departments, enhancing organisational and time management skills.
Delegate Sales Executive
ABM Alliance
Bristol
09.2022 - 02.2023
- Increased new business through digital networking and cold calling.
- Kept clear, detailed customer records to maximise future sales opportunities.
- Delivered outstanding after-sales care through regular communication with customers.
- Successfully worked within a team to ensure every sales campaign was completed to an exceptional standard
Intelligence Analyst
Praesidio
Aberdeen
01.2021 - 09.2022
- Created informative articles to be displayed on the company's website.
- Maintained brand consistency by writing content in line with brand guidelines.
- Developed and implemented performance improvement strategies.
Education
Master of Science - Management (Marketing)
University of Bristol
Bristol 09.2021 - 09.2022
Bachelor of Science - Management
University of Bristol
Bristol 09.2018 - 05.2021
Skills
- Customer Service
- Fast Learner
- Ability to Work Under Pressure
- Teamwork
- Communication Skills
Timeline
Helpdesk Consultant
Hargreaves Lansdown
04.2023 - 08.2024
Delegate Sales Executive
ABM Alliance
09.2022 - 02.2023
Master of Science - Management (Marketing)
University of Bristol
09.2021 - 09.2022
Intelligence Analyst
Praesidio
01.2021 - 09.2022
Bachelor of Science - Management
University of Bristol
09.2018 - 05.2021
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