Rutendo Chipato
Bristol
Summary
Dynamic and results-driven professional with a strong foundation in customer service and client relationship building. Demonstrates exceptional communication skills, both verbal and written, alongside a proactive approach to problem-solving. Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint, as well as help desk software and Salesforce. Adept at instructing non-technical users with patience and composure while maintaining a positive attitude under pressure. Committed to leveraging skills in teamwork and effective communication to enhance customer satisfaction and drive organisational success.
Offering strong problem-solving abilities and excellent customer service skills. Knowledgeable about basic IT troubleshooting, software installation, and network support. Ready to use and develop communication, technical, and organisational skills in [Desired Position] role.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work history
Helpdesk Consultant
hargreaves landsown
Bristol
12.2024 - Current
- Provided technical support for seamless user experience.
- Implemented measures for data security, minimised risk of breaches.
- Coordinated with technical teams for resolving complex IT problems.
- Effectively communicated with staff at all levels whilst handling helpdesk enquiries.
- Managed helpdesk operations for improved customer satisfaction levels.
- Prioritised helpdesk requests based on urgency, ensuring timely attention to critical matters.
Receptionist
Best Western Henbury Lodge Hotel
10.2024 - 11.2025
- Working as part of the reception team my core responsibilities include processing guests’ accommodation payments, and any other costs incurred throughout their stay, creating key cards for the appropriate arrival rooms, ensuring the banking records are taken daily and everything is balanced, checking guests in and out of the hotel rooms and attending to any other needs guests may have whilst staying in the hotel.
- I also was responsible for supporting the team in other areas such as waiting on guests, serving drinks or supplying guests with things that they won’t find in their rooms e.g. irons.
- I also handled phone calls and email enquiries, and organised bookings for functions such as wakes, and anniversary parties held at the hotel.
- Assisted with administrative tasks, improving overall functionality of the office.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Completed data entry tasks whilst adhering to strict deadlines.
- Handled appointment scheduling to ensure smooth daily operations.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Utilised multi-line telephone system to manage incoming calls effectively.
Team Member
Mr Mulligans
02.2024 - 08.2024
- As a team member, I have been trained on the bar learning how to serve drinks, take orders and check in/book customers for activities, I have also made sales calls for the company and interacted with customers over the phone.
- I have also been kitchen trained, where I make food orders and also am responsible for deep cleaning various areas of the kitchen.
- I have been responsible for hosting parties of all ages, ensuring that all party goers are satisfied with our service and consistently checking in with them even when they have left to begin their activities.
- Displayed teamwork skills to improve overall productivity.
- Upheld company policies strictly, fostering a compliant work environment.
- Ensured workplace cleanliness with regular maintenance tasks.
- Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Upsold extras to help increase daily revenue intakes.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
- Directed guests to correct seating locations and answered questions about facility amenities.
Customer Assistant
Tesco
12.2019 - 10.2023
- As a customer assistant I was responsible for serving customers, as well as helping them navigate around the shop, I was also responsible for handling and selling various tobacco, cigarettes and E Vape products and printing lottery tickets for customers.
- Operated till systems smoothly, streamlining check-out process for customers.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
Volunteer
St. Nicholas of Tolentino R.C
01.2014 - 12.2019
- I was responsible for leading Journey of Faith group discussions and activities, where young children were completing lessons for their holy sacraments e.g. holy communion and confirmation.
- I volunteered at the church’s food bank, organising deliveries of food, sorting them into individual packages and handing these over to those in need.
- I helped run the parish shop, where items of clothing, mugs and others were sold to parishioners and the wider community.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Coordinated outdoor events to foster team-building and cooperation amongst participants.
- Provided mentorship for personal growth and development of life skills.
- Developed creative workshops with an objective of stimulating imagination and creativity.
- Encouraged open communication by creating platforms for discussions on sensitive topics.
- Established a safe, inclusive environment, promoting diversity and respect.
Education
University of East Anglia - International Development with politics
University of East Anglia
09.2021 - 07.2024
A-Levels - Sociology, Geography, Psychology, Extended Project Qualification
St.Bedes Catholic College
09.2019 - 05.2021
GCSEs -
St.Bedes Catholic College
09.2014 - 06.2019
Skills
- Effective communication skills
- Verbal communication skills
- Written communication skills
- Ability to work under pressure
- Teamwork
- Proactive approach
- Microsoft Office
- Word
- Excel
- PowerPoint
- Patience and composure
- Help desk software proficiency
- Instructing non-technical users
- Positive attitude under pressure
- Client relationship building
- Salesforce
- Customer Service
Custom
- Singing
- Playing guitar
- Going to music festivals and concerts
- Reading all types of books
- Learning new things
- Cooking different foods from all over the world (particularly African)
Affiliations
- singing, going for walks , reading and spending time with friends and family
Accomplishments
Graduated with a 2:1
Internally 'upskilled' after two months of joining Hargreaves Lansdown
Languages
English
Fluent
Timeline
Helpdesk Consultant
hargreaves landsown
12.2024 - Current
Receptionist
Best Western Henbury Lodge Hotel
10.2024 - 11.2025
Team Member
Mr Mulligans
02.2024 - 08.2024
University of East Anglia - International Development with politics
University of East Anglia
09.2021 - 07.2024
Customer Assistant
Tesco
12.2019 - 10.2023
A-Levels - Sociology, Geography, Psychology, Extended Project Qualification
St.Bedes Catholic College
09.2019 - 05.2021
GCSEs -
St.Bedes Catholic College
09.2014 - 06.2019
Volunteer
St. Nicholas of Tolentino R.C
01.2014 - 12.2019
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