Calum McCann

• Managed regional sales across local authority accounts, driving commercial performance and strengthening market presence.

• Built and maintained strong customer relationships, increasing average basket value and contributing to sustained revenue growth.

• Identified, secured, and onboarded new business accounts, expanding the customer base and generating new revenue opportunities.

• Represented the company at industry exhibitions and events, promoting brand awareness and showcasing new product launches to prospective and existing customers.

• Growing revenue and profit margin in the North of England.
• Addressed account inquiries and provided updated data from CRM software.
• Facilitated strategic decision-making, maintaining accurate records of sales in SAP.
• Increased client satisfaction, implementing strategic account plans to foster growth.
• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Delivered maximum profit, up and cross-selling products and services to drive value.
• Identified and qualified new sales leads, conducting market research to reach new sectors.
• Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Increased revenue by upselling and recommending products.
• Handled high-volume telephone and email enquiries to minimise backlogs.
• Handled customer concerns and complaints to resolve issues and build loyalty.
• Monitored KPIs and implemented improvements to address underperforming areas.

• Expanding existing customers overall spend.
• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Completed 90+ targeted outbound telephone calls per day to assigned new and existing customers.
• Achieved daily performance targets, aiding department progression towards sales goals.
• Processed orders and recorded transactions accurately.
• Sold range of goods, equipment, supplies and related services to various establishments.

• Recorded customer outcomes in CRM systems for monitoring and reference.
• Maximised customer retention through upselling and cross-selling.
• Handled calls promptly and professionally using proven telesales skills.
• Increased customer satisfaction by resolving issues.
• Converted at-risk customers through targeted selling.
• Handled customer queries focused on first-call resolution.
• Acted as first point of contact for customer issues and queries.
• Built positive customer rapport through friendly, professional communication.
• Displayed energy and enthusiasm in fast-paced environment.

• Contacted potential clients and created rapport through cold calling, networking and using referrals.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
• Helped clients set up new policies and followed up about timely payments.
• Maintained high standards of customer service by building relationships with clients.
• Drafted quotes detailing policy premiums, coverages and payment structures.

• Cold-called customers from assigned contact lists to build new business.
• Generated interest in available goods and services to increase sales.
• Used outstanding problem-solving and communication skills to appease dissatisfied customers.