Stacey Livett-Good

Successful Account Manager for Sybron UK, a leading supplier of cleaning, catering and hygiene disposable products to hospitality and several other key market sectors, within London and the Home Counties.

• Managing a portfolio of around 2.5 million, serving as lead point of contact for portfolio.
• Creating and preparing detailed analysis reports of each customer account to identify any trends, dips or gaps for sales to work on alongside the BDM to to put information into process.
• Built rapport with new and existing customers to boost client retention.
• Answering client queries and identify new business opportunities among existing customers.
• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Achieving and exceeding sales targets
• Negotiated contracts and closed deals to achieve favorable terms for corporate objectives.
• Placed customer orders, providing guidance on product delivery timeframes.
• Collaborate with sales team to identify and grow opportunities within territory.
• Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
• Negotiated best-possible prices for maximised profit levels.
• Addressed account enquiries and provided updated data from CRM software.
• Represented company at industry events, networking to increase client engagement and identify new opportunities.
• Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Oversaw daily operations to achieve high productivity levels.
• Offered friendly, efficient customer service and handled challenging situations with ease.

As Senior Negotiator I was responsible for all aspects of the Property Management for my allocated branch. My aim was to provide excellent service to our landlords and tenants, growing our number of management properties each month and each year.

• Responsible for finding tenants for new homes to rent and helping landlords rent their properties
• Making sure the tenant and landlord needs match, all while building rapport with both parties
• Process new tenant referencing and drawing up new tenancy agreements and renewal agreements
• Attend, viewings and office move in for new tenants
• Deposit management
• Arrange contractors for all reactive and proactive maintenance including Energy Performance Certificate’s, Inventories & checkouts and Gas Safety Inspection’s
• Advising and selling tenants Income Protection and Contents Insurance
• Liaise with accounts regarding late rents and where required attend court hearings ·
• Contractor invoice management
• Maintain clear and concise notes
• Registered applicants and buyers in database, regularly updating details to maintain quality assurance compliance.
• Increased revenue through upselling and consistent contract renewals.
• Maintained regular contact with vendors, providing updates on sales chain developments to guarantee excellent relationships and generate repeat business opportunities.

I previously worked as Clinic Supervisor and member of a fast paced front desk team. As a Chiropractic Assistant I was responsible for the registration of new patients and bookings for the services the clinic offered, re-scheduling and cancelling appointments, taking payments and dealing with any patient grievances. I maintained friendly and efficient at front of house, whilst making it clear that confidentiality is key. In this job role I also gained a high level of administration and organisation skills. As a supervisor I was responsible for opening and closing each shift, making sure each shift runs smoothly, managing the team rota for front desk and keeping on top of daily and weekly banking.

Key Responsibilities:

• Visitor Management

• Administrative/reception duties

• Manage telephone calls and front desk enquiries

• Keep patient records up to date and filed correctly

• Help keep finances in order

• Manage the online appointment databases

Working full time as a Security Officer at Stansted Airport involved;

• Screened passengers and belongings to clear for boarding.
• Operated detecting devices to screen individuals, preventing prohibited articles within restricted areas.
• Patrolling sites and daily security checks that must be carried out to insure the airport is safe and secure.
• Working methodical under pressure, due to the volume of passengers passing through the airport system at any given time.
• Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
• Completed thorough incident reports, recording exact observations, occurrences and witness statements.
• Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
• I gained high levels of concentration as we were tested regularly by the Department of Transport, which I have received several commendations for my standard of work.
• Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
• Checked ID cards and documented details in security log.
• Inspected fire escapes, extinguishers and emergency lighting systems.
• Worked flexible hours, covering nights, weekends and bank holidays.