Callum Shaw
Burnley
Summary
Dynamic and resourceful graduate with a strong foundation in leadership, communication, and teamwork, honed through experiences including Army Cadets and rugby with Oban Lorne. Demonstrates cultural sensitivity and conflict resolution skills, consistently recognised for professionalism and enthusiasm in customer interactions. Proficient in inventory management, project management, and account management, with a solid understanding of agile methodology. Skilled in SEO techniques, social media marketing, and graphic design basics. Committed to leveraging creative and innovative strategies to enhance customer service and drive business success.
Overview
8
8
years of post-secondary education
7
7
years of professional experience
Work history
Skilled Bartender
The Palazzo, Burnley
Burnley
04.2023 - 08.2023
- Specialised in mixology and barista-style coffee preparation, elevating the bar experience for customers.
- Thrived in a fast-paced environment, consistently delivering high-quality service and exceeding customer expectations.
- Collaborated with team members to streamline operations and enhance efficiency, contributing to overall business success.
Team Leader/Night Porter
Gairloch Hotel, Gairloch
Gairloch
03.2020 - 04.2022
- Led diverse teams in providing exceptional service and maintaining operational excellence across various departments.
- Managed bar operations, inventory, and staff training, optimising performance and productivity.
- Demonstrated adaptability and reliability as a night porter, ensuring guest satisfaction during late-night hours.
- Upheld meticulous standards of cleanliness and presentation, enhancing overall guest experiences.
Waiter bartender
Merchants, Edinburgh
Edinburgh
04.2019 - 01.2020
- Delivered attentive service and customised experiences to patrons, enhancing brand loyalty and customer retention.
- Mastered beverage service techniques, including precision pouring and basic bartending skills.
- Fostered teamwork and collaboration among colleagues, contributing to a positive and supportive work environment.
- Managed cash transactions and maintained accurate records, ensuring compliance with financial protocols.
General assistant
The Gairloch Hotel, Gairloch
Gairloch
05.2018 - 09.2018
- Provided personalised service to diverse clientele, fostering a welcoming atmosphere and exceeding guest expectations.
- Resolved guest issues promptly and effectively, maintaining a positive reputation for the establishment.
- Collaborated with cross-functional teams to ensure smooth operations and uphold high standards of cleanliness and service.
- Acted as a key liaison for Scottish guests, enhancing cultural understanding and satisfaction.
General Assistant
Regent Hotel, Oban
Oban
06.2016 - 03.2018
- Transitioned into a minor leadership role during hotel acquisition, demonstrating adaptability and effective team management.
- Mentored new staff members and facilitated training sessions, contributing to enhanced service standards.
- Developed strong customer care, stock management, and communication skills in a multicultural environment.
Education
Bachelor of Arts - Business Management (Full-Time)
Buckinghamshire New University
Wycombe 09.2023 - 05.2026
High School -
Oban High School
Oban, Argyll 08.2012 - 05.2018
Skills
- Leadership, Basic First Aid, and Communication skills gained through Army Cadets
- Teamwork and Fundraising experience from Rugby with Oban Lorne
- Training Passed with Zenith Hygiene Group
- Consistently recognized for professionalism and enthusiasm in customer interactions
- Cultural sensitivity
- Inventory management
- Conflict Resolution
- Resourcefulness
- Interpersonal communication
- Cultural awareness
- Customer Service
- Communication proficiency
- Familiarity with agile methodology
- SEO techniques
- Graphic design basics
- Integrated marketing understanding
- Stock counting
- Account management
- Project Management
- Social media marketing
- Promotions
- Graphic design
- Excellent written and verbal communicator
- Competitive analysis
- Creative and innovative
References
Available upon request.
Affiliations
- Cooking
- Reading
Timeline
Bachelor of Arts - Business Management (Full-Time)
Buckinghamshire New University
09.2023 - 05.2026
Skilled Bartender
The Palazzo, Burnley
04.2023 - 08.2023
Team Leader/Night Porter
Gairloch Hotel, Gairloch
03.2020 - 04.2022
Waiter bartender
Merchants, Edinburgh
04.2019 - 01.2020
General assistant
The Gairloch Hotel, Gairloch
05.2018 - 09.2018
General Assistant
Regent Hotel, Oban
06.2016 - 03.2018
High School -
Oban High School
08.2012 - 05.2018