CALLUM RILEY

In My role at Blackpool Pleasure Beach I engaged with customers and had to have a confident attitude, encouraging people to take part in the games that I was operatiing. I also had the following responsibilities;

• Managed player queries and complaints, resulting in improved customer satisfaction.
• Contributed significantly towards achieving high levels of gamer satisfaction through diligent troubleshooting.
• Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.
• Served customers with excellent customer service skills to facilitate positive experiences.
• Handled complaints and reported incidents to management.

In My role at Fylde Coast Accident Repair Centre, I worked as part of a team in a fast paced environment. My role also included the following;

• Mitigated risks by adhering to health and safety practices in the workplace.
• Ensured safety standards whilst handling hazardous cleaning chemicals.
• Achieved customer satisfaction with meticulous attention to detail.
• Operated under tight schedules, ensuring timely completion of tasks.
• Upheld company standards by following proper valeting procedures.
• Enhanced visual appeal of vehicles through top-quality polishing.
• Prioritised tasks efficiently during busy periods.
• Developed familiarity with various car models and their unique valeting needs.
• Maintained cleanliness of vehicles by thorough interior and exterior cleaning.
• Implemented environmentally friendly cleaning methods, reducing carbon footprint.
• Utilised professional valeting equipment for optimal results.
• Adapted quickly to new tools and technology for improved efficiency.
• Used vacuum cleaners and shampooers on car upholstery and carpets.
• Maintained workspace, cleaning tools and equipments after use.
• Followed correct and safe procedures for use of cleaning chemicals.
• Conducted full damage checks to protect company reputation.
• Maintained a clean, organised workspace for efficient operation.