Isatou Kuyateh Jobe
London,ENG
Summary
Experienced Duty Manager proficient in solving diverse issues using efficiency and well-organised approaches. Proven track record of understanding business needs. Focused on improving customer relations, team productivity and service quality. Demonstrated track record of success over 20 years in food service industry.
Overview
21
21
years of professional experience
Work History
Duty Manager
SSP BK Euston Station
03.2004 - Current
- I’ve been with SSP family for over 20 years and have enjoyed working with a diverse team of people from different backgrounds. I value the connections I’ve made along the way it’s been a truely rewarding and fulfilling experience.
- Helped customers feel valued and appreciated by proactively going the extra mile to solve queries and complaints.
- Maintained excellent customer satisfaction by resolving issues, product difficulties, complaints and questions efficiently and effectively.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives .
- Built and maintained courteous and effective working relationships.
- Worked with an adaptable and flexible approach, taking on challenges with a positive attitude.
- Adapted communication techniques for people with hearing difficulties.
Education
Advanced Diploma - Management Practice
University of Ulster
2011
Bachelor of Science - Banking With Economics And Law
University of Roehampton
2011
Skills
- Customer service focus
- Time Management
- Attention to Detail
- Upholding company standards
Languages
English
Native language
British Sign Language
Upper intermediate
B2
Timeline
Duty Manager
SSP BK Euston Station
03.2004 - Current
Advanced Diploma - Management Practice
University of Ulster
Bachelor of Science - Banking With Economics And Law
University of Roehampton
Similar Profiles
Muhammad Mohsin AzamMuhammad Mohsin Azam
Business and Finance Manager at BK LPG Autogas StationBusiness and Finance Manager at BK LPG Autogas Station
Lucy-Lou AldersonLucy-Lou Alderson
Volunteer at Euston Public SchoolVolunteer at Euston Public School
Patrycja OrenczakPatrycja Orenczak
Hotel waiter at EustonHotel waiter at Euston