Callum Neil
Dunfermline,Fife
Summary
enthusiastic and positive when it comes to not only leading but also when dealing with customers. learned a wide variety of skills from 3 years of working at McDonald's. learnt and experienced different cultures with 2 summers of working at american summer camp and can handle being entrusted with a lot of responsibilities.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Shift manager
McDonald's
Dunfermline, Fife
01.2026 - Current
- I have just began manager training completing Modules and learning about how the store is run.
- furthering my skills from being courier partner lead i will be gaining more responsibility, becoming more of a leader
Courier Partner Lead
McDonald's
Dunfermline, Fife
04.2024 - 01.2026
- I made sure we as a store maintained customer service standards with our delivery's in fast paced environments
- I became a leader in this role managing the delivery operations during high service periods making sure all the orders were 100% accurate.
- furthermore, i built a great relationship with my courier drivers who were visiting the store frequently to get their delivery.
- additionally i led and trained new staff members in the delivery role to ensure quality, speed and accuracy with the orders we were sending out
Crew member
McDonald's
Dunfermline, fife
09.2022 - 04.2024
- I gained a lot of hours in the kitchen cooking a preparing food.
- also gained experience in a customer facing roll by working on the drive-thru.
- frequently was the cashier on the drive thru allowing me to gain a lot of experience dealing with transactions.
- during some of our busisest periods i also learned how to handle high pressure situations.
Education
Higher National Diploma - sports coaching and development
Edinburgh college
Edinburgh 08.2023 - 08.2025
Skills
- customer service
- adaptability to fast and high pressure situations
- team work and collaboration
- problem solving specifically customer complaints
- team leadership
- enthusiasm and positivity
- cultural awareness
Affiliations
- sports and fitness
- travel
- learning about different cultures and sharing my own heritage
Custom
- I worked at an american summer camp for 2 summers meeting people from all over the world.
- this gave me experience in living away from home for a longer period of time.
- it meant i was entrusted with a responsability to supervise campers and make sure they were safe and engaged at camp.
- worked as part of an internatnional team.
- adapted quickly to new cultures
References
References available upon request.
Timeline
Shift manager
McDonald's
01.2026 - Current
Courier Partner Lead
McDonald's
04.2024 - 01.2026
Higher National Diploma - sports coaching and development
Edinburgh college
08.2023 - 08.2025
Crew member
McDonald's
09.2022 - 04.2024