Fahad Ullah

Key Responsibilities:

Oversee the day-to-day operations of all hotel departments including Food & Beverage (front and back of house), Housekeeping, Front Desk, Engineering, Concierge, and Security.

Ensure seamless, guest-centric operational delivery across all the departments within the hotel.

Monitor and manage departmental scheduling to ensure efficiency, adequate coverage, and compliance with labor cost targets.

Maintain full control of hotel purchasing activities, ensuring alignment with budgetary goals and vendor performance expectations.

Collaborate with Human Resources to handle employee relations cases, investigations, and team support, assisting the Director of HR in implementing staff welfare and compliance initiatives.

Ensure all departments operate within budget while maintaining the highest quality standards of service and guest satisfaction.

Work closely with department heads to identify operational improvements and implement strategic changes.

Act as the primary point of contact for the UK Head of Hotels, providing regular operational updates and performance insights.

Designed and delivered comprehensive training programs across all operational departments including Front Office, Housekeeping, Food & Beverage, Concierge, and Engineering.

Ensured consistent implementation of brand standards by coaching teams on service delivery, operational protocols, and guest experience excellence.

Conducted on-the-job training, workshops, and refresher sessions tailored to departmental needs and staff experience levels.

Collaborated with department heads to identify skill gaps and customised training initiatives to address operational and service deficiencies.

Maintained detailed records of training progress, team development, and performance outcomes.

Chosen by hotel ownership to lead training initiatives as a strategic response to recruitment and retention challenges in the hospitality sector.

Directly responsible for the entire F&B operations including Kitchen, Room Service, Bar, Restaurant, Minibar and Banqueting

Managed a large team throughout the departments, all F&B departmental heads reported directly to me.

Developed and implemented SOPs and operational procedures to enhance service efficiency and guest experience.

Designed and delivered training plans tailored to each department and individual employee development needs.

Created a Oracle Simphonay for all the outlets and remained a property expert.

Oversaw all operations for smooth service during peak hours.

Worked with almost all the premier league football teams and hosted many high profile events

Management In Training Steps Programme (Stewarding, House Keeping and all the F&B outlets)

Room Service Assistant Manager

Banqueting Assistant Manager

Bar Supervisor

Worked as a In Room Dining Supervisor as I was part of the task force.

Supervised all day to day room service operational needs and supported in Room Dining Manager running a smooth operation.

Demonstrated exceptional customer service by promptly attending to diner's needs.

Coordinated with chefs on special dietary requirements ensuring customer satisfaction.

Trained new team members, contributing to staff proficiency.

Assisted in inventory management for efficient stock control.