Callum Evans
East Cowes
Summary
A personable approach which enables me to enjoy working with members of the public and helping people, with previous experiences of being in high pressure situations and fast paced environments allowing me to adopt a practical approach to problem solving. Thinking with a clear mind having logical solutions to problems with attention to detail being important and the observational skills to communicate clearly with compassion. Collaborative skills with a good judgement, drive, and engaging personality to facilitate peoples needs efficiently and thrives on new challenges whilst adapting quickly. Eager to seek a new role that gives me fufillment.
Overview
7
7
years of professional experience
Work History
Retail Assistant/ Health & Wellbeing Champion
Waitrose
11.2020 - Current
- Effectively located merchandise across various stores to address customer needs.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Worked with loss prevention in monitoring shopper behavior.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Customer assistant
Argos
01.2019 - 01.2020
- Listened to customers in actively to assess issues and provide accurate information.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Personal Shopper
Tesco
06.2019 - 09.2019
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consulted with customers on food selections and custom order requests.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Maximized efficiency by scanning items quickly and efficiently but with care.
Manager
William Hill
11.2015 - 05.2019
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized and safe environment for employees and patrons.
- Developed and maintained relationships with customers building longlasting reports.
- Recorded number of tickets cashed and amount paid out after each race or event.
- Managed payouts or collection of amounts in large or small quantities.
- Carried out day-to-day duties accurately and efficiently.
British Heart Foundation Furniture & Electrical
02.2015 - 05.2015
- Serving customers and dealing with their inquiries, orders and requests
- Answering the phone for donations, arranging a suitable date and time to pick up the item and then deciding if it is acceptable to take
- Building the items and ensuring the quality of them is suitable to sell in the store.
Apprentice
Wight Business Services
07.2014 - 09.2014
- Provided knowledgeable, friendly service to increase customer retention.
- Learned wide range of simple and complex techniques from on-the-job training.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
Awareness of Mental Health Problems Level 2
Bridgewater & Taunton College
04.2001 -
Awareness of Mental Health Problems Level 3
Bridgewater & Taunton
Understanding Childrens Mental Health LVL 2
Bridgewater & Taunton
Skills
Collaborative
Building rapport
Comprehensive
Excellent Communication
Flexible and Adaptable
Problem-Solving Under Pressure
Empathy
Timeline
Retail Assistant/ Health & Wellbeing Champion
Waitrose
11.2020 - Current
Personal Shopper
Tesco
06.2019 - 09.2019
Customer assistant
Argos
01.2019 - 01.2020
Manager
William Hill
11.2015 - 05.2019
British Heart Foundation Furniture & Electrical
02.2015 - 05.2015
Apprentice
Wight Business Services
07.2014 - 09.2014
Awareness of Mental Health Problems Level 2
Bridgewater & Taunton College
04.2001 -
Awareness of Mental Health Problems Level 3
Bridgewater & Taunton
Understanding Childrens Mental Health LVL 2
Bridgewater & Taunton