Summary
Overview
Work history
Education
Skills
Timeline
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Callum Davey

Callum Davey

Bristol,Bristol

Summary

I started my time working in Sainsbruys Truro, which i stayed with for around 3 years and excelled in the usual areas that retail can povide, learnt how to supply customers with the best experience i can give them and with efficient work. I worked with Greenlight for 7 months as a care and support worker for clients under the spectrum, I feel I flourished in this environment and picked up the need to knows very fast, I worked alongside a fantastic team which passed me excellent knowledge which gave me a very solid grip on what to do, I am reliable and am able to sustain an appropriate bond to support and achieve person centred care as well as having a background in retail which gave me not only the basics such as ability to communicate problems and appraisals, but to de-escalate situations in a calm manner

Overview

3
3
years of professional experience

Work history

support worker

Greenlight PBS
Grampound Road, cornwall
02.2024 - 09.2024
  • Enhanced wellbeing of patients by providing emotional support and companionship.
  • Helped achieve patient independence through guided tasks and activities.
  • Increased comfort levels with personal care duties such as bathing and dressing.
  • Assisted in maintaining a clean environment for improved client health.
  • Encouraged social integration by facilitating community involvement opportunities.
  • Assured safety measures were met to prevent falls or accidents.
  • Provided transportation for medical appointments, ensuring timely arrival.
  • Administered medication according to schedule, promoting optimal health outcomes.
  • Prepared nutritious meals that met special dietary needs of clients.
  • Maintained detailed records of patient behaviour changes for healthcare team reference.
  • Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
  • Implemented care plans set out by healthcare professionals leading to improved patient well-being.
  • Actively listened to client concerns thus creating a comforting environment.
  • Supported daily living skills training which increased client self-sufficiency.
  • Completed housekeeping tasks resulting in a clean, safe home environment.

Retail sales associate

Sainsburys
Truro, cornwall
08.2021 - 06.2024
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.
  • Contributed to sales targets through active promotion of products.
  • Boosted store reputation with excellent customer service skills.
  • Managed stock levels for optimal store performance.
  • Maintained tidy sales floor to enhance shopping experience.
  • Assisted in visual merchandising, improving shop floor appeal.
  • Provided product knowledge to customers for informed purchases.
  • Handled cash transactions accurately, maintaining financial integrity.
  • Advised customers on product selection based on their needs.
  • Conducted inventory checks to ensure stock accuracy.
  • Established rapport with customers through attentive listening and communication.
  • Collaborated with team members for efficient store operations.
  • Facilitated smooth checkout process, reducing wait times for customers.
  • Supported marketing initiatives by setting up promotional displays.
  • Participated in staff meetings, contributing valuable insights for improvement.
  • Upheld company policies whilst interacting with customers and colleagues.
  • Operated till systems correctly, ensuring accurate transactions.
  • Lead the training of new staff members to improve team efficiency.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Education

NVQ Level 3 - Health and Social care

Truro College
Truro
09.2022 - 05.2024

Bachelor of Science - Criminology

University of West England
Bristol
09.2024 -

Skills

  • Person-Centred care
  • Safeguarding knowledge
  • Medication administration
  • First aid certified
  • Mental health support
  • Risk assessment competence
  • Personal care delivery
  • Behaviour management techniques
  • Confidentiality assurance
  • Resilience under pressure
  • Health and safety regulations

Timeline

Bachelor of Science - Criminology

University of West England
09.2024 -

support worker

Greenlight PBS
02.2024 - 09.2024

NVQ Level 3 - Health and Social care

Truro College
09.2022 - 05.2024

Retail sales associate

Sainsburys
08.2021 - 06.2024
Callum Davey