Callum Carrington
Elgin,Moray
Summary
Industrious and enthusiastic person proven to consistently meet productivity, business and customer service objectives. Skilfully works with staff to enhance performance and improve processes. Diplomatic in resolving internal and customer issues to maximise results.
Hardworking individual with innate leadership abilities seeks experience in a supervisory position. Delegates well to achieve tasks within specified time and quality requirements. Works flexibly to meet changing shift demands.
Overview
17
17
years of professional experience
Work history
Online Personal Trainer
Self Employed
Elgin
03.2020 - Current
- Designed and executed individual and small group exercise fitness classes and regimens.
- Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
- Taught clients how to properly operate exercise equipment.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Regularly created innovative and exciting challenges to maximise client retention, motivation and engagement.
- Properly educated clients to improve attainment of individualised wellness objectives.
Area Operations Manager
Crerar Hotels Ltd
Scotland
03.2010 - 03.2020
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Served as a key corporate representative, liaising with various stakeholders to support operational excellence.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Recruited, trained and supervised staff to maintain theestablishment's health and safety standards.
- Worked with staff to design and deliver community impact projects.
- Organised competitions and events and drove awareness of services offered at facilities.
- Maintained high standards of housekeeping within Leisure and Spa area.
- Carried out cleaning duties to high hygiene and cleanliness standards throughout thevenue.
- Maintained swimming pools, fitness facilities and changing areas to enhance customer experience.
- Maintained member safety, responding to emergency situations swiftly.
Footwear Manager
JJB Sports
Elgin, Moray
01.2007 - 03.2010
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
- Led regular meetings, events and continuous improvement projects with measurable goals.
- Established and adjusted work procedures to meet production schedules, delivering output to deadlines.
- Drove teams to deliver excellent sales-floor service, meeting individual needs for first-class customer experiences.
- Directed execution of visual merchandising techniques to drive sales and increase foot traffic.
- Trained and managed shop assistants, building strong sales teams through strategic rostering.
- Monitored impulse buys and guided staff members in upselling techniques to improve sales performance.
- Championed decision-making strategies regarding stock orders and display packages to fuel maximum profit growth.
- Led team members in establishing standards of first-class customer service.
- Maintained exceptional store cleanliness by inspecting till and store sections.
Education
Higher National Diploma - Fitness, Health and Exercise
09/2007 - 05/2010
Skills
- Activity planning
- Injury management
- Health and wellness
- Safety compliance
- COSHH and risk assessments
- Cleaning needs assessment
- Leisure Area cleanliness inspections
- Operational performance reporting
- Training and development programmes
- Cleaning materials knowledge
- Cleaning schedule development
- Health and safety compliance
- Deep cleaning
- Rota management
- HR practices
Languages
English
Beginner
Timeline
Online Personal Trainer - Self Employed
03.2020 - Current
Area Operations Manager - Crerar Hotels Ltd
03.2010 - 03.2020
Footwear Manager - JJB Sports
01.2007 - 03.2010
University of Highlands and Islands - Higher National Diploma, Fitness, Health and Exercise
09/2007 - 05/2010
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