Summary
Overview
Work history
Education
Skills
Websites
Additional Information
Timeline
SoftwareEngineer
Mark Townsend

Mark Townsend

Personal Trainer & Online Coach
Cheltenham,Glos

Summary

Motivational Personal Trainer & Online coach and a gym FT capable of assisting clients of all ages in reaching personal health and fitness goals.

Skilled in ensuring proper form while practicing exercises. Accomplished in leading group fitness classes.

Happy, friendly most loyal and helpful caring human around with a heart of gold and believe in treating others how i would like to be treated with a-lot of respect and care.

Time keeping along with customer feedback and health and safety is also a priority in the work place.

Always willing to learn to be even better in everything i do and to assure everything runs the most efficient and working way limiting any possible obstacles along the way.

A happy team is a healthy team and the best place to work.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

I ALWAYS GIVE 100%

As a PT helped well over 200 clients helping them with motivation, gym anxiety, injuries, health and fitness goals but also mentally as well as physically.

Online Coach helping as many clients as possible to be better and to reach those goals no matter how hard they may seem, small goals leads to bigger wins.

Started online coaching due to not enough hours in the day to work with them 1-1 basis and wanted to push and do more for everyone.

Overview

20
20
years of professional experience

Work history

Personal Trainer / FT & Online coach

The Gym Group
Cheltenham, Gloucestershire
09.2021 - Current
  • First in / Last out checks & running gym in full when i am alone on duty or at work in gym at any time. Over 3500 members
  • Most SMG good customer feedback certificates at The Gym Group Cheltenham
  • FIRST AID & FULL INSURANCE ALL UP TO DATE
  • Most helpful, flexible, friendly person around.
  • Built clients confidence and ability through unrelenting motivation and dedication.
  • Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
  • Regularly created innovative and exciting challenges to maximise client retention, motivation and engagement.
  • Informed clients regarding progress and development to meet target fitness goals.
  • Consulted with clients to define goals and fitness capacity.
  • Trained clients to practise proper form, posture and technique.
  • Maintained awareness of latest personal training techniques and best practices by researching trends.
  • Devised specific workout systems for individual clients based on performance ability.
  • Taught clients how to properly operate exercise equipment.
  • Managed diary to maximise client bookings.
  • Designed and executed individual and small group exercise fitness classes and regimens.
  • Held regular fitness workshops and seminars to educate clients on wellness and health-related topics.
  • Provided ongoing support and encouragement to clients, fostering positive and empowering fitness experience.
  • Utilised social media platforms to share fitness tips, showcase success stories and promote services.
  • Coordinated fitness challenges and events to encourage client engagement and goal achievement.
  • Networked with local businesses to establish partnerships and expand client base.
  • Encouraged and motivated clients during training sessions to maximise strength.
  • Developed nutrition plans to complement exercise.
  • Stayed current on fitness trends and research to integrate innovative techniques into training programs.
  • Grew customer base through referrals based on customer satisfaction and results.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Offered prompt solutions to maintain customer satisfaction.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Participated in staff meetings to discuss new developments.
  • Expressed care, patience and empathy when handling customer interactions for personalised experience.
  • Offered recommendations to customers based on specific situations, priorities and obstacles.
  • Executed health and safety checks on equipment and facilities for compliance reasons.
  • Delivered fitness training and coaching to clients, maintaining customer contact and relationships.
  • Supported members in improving physical health and wellbeing through thorough assessment and achievable training programmes.
  • Created special events to engage and motivate participants.
  • Provided safe, caring and fun learning environment for students and participants.
  • Prepared closing disclosures, post-closing records and disbursements.
  • Checked guests into gym, issuing relevant passes.
  • Interacted with gym members to develop friendly rapport.
  • Maintained clean and orderly changing rooms and reception area.
  • Demonstrated gym facilities and machines to prevent user injury.
  • Completed reception duties to manage incoming correspondence.
  • Cleaned gym spaces, equipment and machinery with minimal disruption to users.
  • Maintained gym environment in line with health and safety standards.
  • Processed and set up new memberships in line with procedure.
  • Explained fees and contracts to new members.
  • Gave gym tours to visitors and new and prospective members.
  • Relayed member feedback to management to aid decision-making.
  • Answered member queries, addressed concerns and collected feedback.
  • Offered professional, friendly service at all times to maximise customer comfort and enjoyment.
  • Delivered exceptional, efficient customer service to promote word-of-mouth referrals.
  • Contributed to relaxed and inclusive atmosphere for all members.
  • Provided information on gym products and services.
  • Selected and set up equipment required for gym sessions.
  • Optimised member onboarding by providing warm, personalised welcome.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
  • Adjusted clients fitness techniques, emphasising proper form to minimise potential injuries.
  • Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
  • Drove continuous programme improvement by incorporating knowledge of exercise techniques and trends.
  • Provided new-member inductions, providing a welcoming facilities tour, advice on fitness timetables and overall customer support.
  • Ensured continuity of service, maintaining accurate records of personal training clients and classes taught.
  • Created a safe environment for members by verifying cleanliness of equipment, common areas and service areas.
  • Integrated warm up and cool down routine at session start and end.

Personal Trainer & Online coach

mlt.fitness
Cheltenham, Gloucestershire
03.2020 - Current
  • Owner and personal trainer at mlt.fitness
  • Clean and maintain equipment/workspace
  • Outdoors boot camps
  • Developed, planned and led personal and group fitness sessions as well as well-known fitness activities.
  • Supplied clients with dietary restrictions and guidelines.
  • Trained clients during strength training, cardio vascular exercise and stretching.
  • Taught clients how to properly operate exercise equipment.
  • Designed specific workout systems for individual clients based on performance ability.
  • Provided clients with safe and reasonable exercises to be performed at home or in gym settings.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Established and maintained impactful, positive relationships with over 50 clients over 1.5 years.
  • Built clients confidence and ability through unrelenting motivation and dedication.
  • Informed clients regarding progress and development to meet target fitness goals.
  • Devised specific workout systems for individual clients based on performance ability.
  • Designed and executed individual and small group exercise fitness classes and regimens.
  • Maintained awareness of latest personal training techniques and best practices by researching trends.
  • Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
  • Trained clients to practise proper form, posture and technique.
  • Regularly created innovative and exciting challenges to maximise client retention, motivation and engagement.
  • Grew customer base through referrals based on customer satisfaction and results.
  • Managed diary to maximise client bookings.
  • Consulted with clients to define goals and fitness capacity.
  • Stayed current on fitness trends and research to integrate innovative techniques into training programs.
  • Provided ongoing support and encouragement to clients, fostering positive and empowering fitness experience.
  • Encouraged and motivated clients during training sessions to maximise strength.
  • Utilised social media platforms to share fitness tips, showcase success stories and promote services.
  • Developed nutrition plans to complement exercise.
  • Coordinated fitness challenges and events to encourage client engagement and goal achievement.
  • Networked with local businesses to establish partnerships and expand client base.
  • Held regular fitness workshops and seminars to educate clients on wellness and health-related topics.

Gym Worker

simply gym cheltenham
Cheltenham, Gloucestershire
06.2014 - 12.2018
  • Head cleaner of team of 4 throughout gym.
  • Stock check and ordered supplies when needed.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Adhered to security requirements by screening visitors, updating logs and issuing temporary passes.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Answered enquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Conducted thorough cleaning equipment inspections, identifying damages and arranging immediate repair.
  • Performed deep cleaning throughout gym, bathrooms and showers.
  • Oversaw cleaning of gym areas, performing post-clean checks to uphold strict cleanliness standards.
  • Identified, managed and reported accidents, hazards or risks to duty management.
  • Inspected communal areas such as changing rooms, reception, keeping them clean and free of litter.
  • Wiped down all equipment after use to eliminate potential residues.
  • Explained fees and contracts to new members.
  • Answered member queries, addressed concerns and collected feedback.
  • Checked guests into gym, issuing relevant passes.
  • Delivered exceptional, efficient customer service to promote word-of-mouth referrals.
  • Maintained gym environment in line with health and safety standards.
  • Demonstrated gym facilities and machines to prevent user injury.
  • Cleaned gym spaces, equipment and machinery with minimal disruption to users.
  • Gave gym tours to visitors and new and prospective members.
  • Maintained clean and orderly changing rooms and reception area.
  • Optimised member onboarding by providing warm, personalised welcome.
  • Contributed to relaxed and inclusive atmosphere for all members.
  • Interacted with gym members to develop friendly rapport.
  • Offered professional, friendly service at all times to maximise customer comfort and enjoyment.
  • Processed and set up new memberships in line with procedure.
  • Processed cash, card and online payments securely.
  • Selected and set up equipment required for gym sessions.
  • Completed reception duties to manage incoming correspondence.
  • Updated member records to keep information accurate and current.

Janitor

Sainsburys
Cheltenham, Gloucestershire
08.2010 - 05.2012
  • Promoted inclusive mobility by maintaining safe and orderly surface pedestrian access routes through
  • Operated specialised cleaning equipment including floor scrubbers and polisher.
  • Conducted frequent inspections to monitor and improve performance of cleaning team.
  • Carried out recycling tasks and all carpark duties, maintaining spotlessly clean standards throughout.
  • Disinfected and sanitised areas throughout the store.
  • Reported breakages to supervisor.
  • Spot cleaned and sanitised high-touch areas.
  • Correctly used colour-coded equipment.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Adhered to health and safety regulations to maintain safe environment for customers.

Storeman

securistyle ltd
Cheltenham, Gloucestershire
08.2004 - 07.2010
  • Accurately labelled containers prior to transportation and storage, reporting discrepancies to maximise company
  • Transported pallets of goods to designated areas within
  • Picked goods from shelving units for selected orders, transporting for shipping or collection within
  • Safely guided forklifts through stores and warehouse to control movements in narrow aisles.
  • Transported pallet-packaged materials around site using 1 of 4 different forklifts including reach forklift, cherry picker, counter balance forklift and sap truck motorised machines and wrapping pallet goods with cling film machines.
  • Updated software tracking systems to document movements and determine correct storage area on handheld computers and pc.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment, including forklift.
  • Unloaded materials and goods at designated locations for best project availability.
  • Worked in team environments on loading and unloading transport deliveries, maintaining high levels of productivity.
  • Routinely assessed load weight to ensure load security in compliance with forklift truck data specifications.
  • Organised inventory to ensure efficient location of merchandise.
  • Manoeuvred forklift safely in congested and confined areas using skills and Technique
  • Ensure incoming stock was safely unloaded using forklift and stored at time of arrival to prevent delays to shipments.
  • Accurately picked goods from shelves according to invoice requirements, recording movements within software to ensure traceability.
  • Completed opening and closing procedures each day.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Attended forklift operator training to improve loading speed, resulting in loading efficiencies for operators.
  • Reviewed inventory reports and activity, ensuring correct documentation.

Warehouse Team Leader

injection mouldings ltd
Cheltenham, Gloucestershire
03.2003 - 07.2004
  • Prepared and consolidated packages for delivery, logging details to maintain accurate records.
  • Oversaw company merger to ensure seamless transition.
  • Limited financial discrepancies, accurately controlling monthly operations budget while delivering positive results.
  • Performed assigned projects and completed checklists in efficient and accurate manner.
  • Fulfilled customer shipping needs using UPS and USPS methods.
  • Wrote order supply requests to replenish merchandise.
  • Performed detailed continuous stock taking, reporting discrepancies to manager.
  • Stocked and restocked inventory upon shipment receipt.
  • Monitored warehouse safety and swiftly resolved hazards.
  • Improved warehouse layout to maximise storage space.
  • Led 6 warehouse personnel to achieve efficiency targets.
  • Enforced safety measures and proper use of PPE.
  • Maintained high levels of customer satisfaction, collaborating with customer service to assist in resolving customer issues relating to shipping issues.
  • Planned work rotas to optimise team performance and target achievement.
  • Briefed team on productivity targets and process changes.
  • Operated forklifts and pallet jacks in alignment with safety protocols.

Warehouse Forklift Operator

fixing point ltd
Cheltenham, Gloucestershire
03.2001 - 02.2003
  • Accurately labelled containers prior to transportation and storage, reporting discrepancies to maximise results
  • Picked goods from shelving units for selected orders, transporting for shipping or collection within
  • Unloaded materials and goods at designated locations for best project availability.
  • Organised inventory to ensure efficient location of merchandise.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Used strapping and bracing techniques combined with proper balancing, preventing load shifting.
  • Used manual handling techniques and roller cages to move crates around warehouse.
  • Performed detailed preoperative forklift inspections to guarantee safe working order.
  • Checked stock and delivery statuses to plan warehouse operations accordingly.
  • Recorded goods in and out to maintain accurate, up-to-date stock levels.
  • Drove forklift trucks responsibly, upholding staff and environment safety.
  • Stacked pallets safely within agreed height and weight parameters.

Building Construction Labourer

ivor townsend building ltd
Cheltenham, Gloucestershire
07.1999 - 02.2001
  • Assisted with groundworks preparation and maintenance.
  • Carried out general day-to-day site work including cleaning and organisation also labouring wheel barrow materials and carrying goods from A to B when needed.
  • Maintained a clean and tidy site, minimising risk and optimising staff wellbeing.

Cook Assistant

cotswold bowl
Cheltenham, Gloucestershire
04.1998 - 04.1998
  • ONLY work experience whilst attending school until JULY 1999
  • Rotated frozen food items.
  • Assisted in development of menu to achieve the end result
  • Processed up to 50 orders daily.
  • Monitored food budget and purchased all supplies within established budget.
  • Maintained swift pace of work, exceeding business demands for cleaning and supplies storage.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Thoroughly cleaned and sanitised kitchen utensils, cookware, dishes, glasses, cutlery and serving dishes used in food preparation and serving.
  • Prioritised busy workload to manage multiple tasks simultaneously without sacrificing quality of work.
  • Used kitchen equipment as instructed and to safety protocols.
  • Operated cash point as required, handling and recording payments.

Education

QA Level 3 AWARD EMERGENCY IN FIRST AID - First Aid

Tidal Training Direct
United Kingdom
10/2021 -

Higher National Diploma - LEVEL 2 AND 3 DIPLOMA IN FITNESS INTRUCTING AND PERSONAL TRAINING

ACTIVE IQ
GLOUCESTERSHIRE
03.2020

EMERGENCY AT WORK FIRST AID COURSE -

ST JOHNS AMBULANCE FIRST AID
Cheltenham
07.2017

BSC LEVEL 1, HEALTH AND SAFETY AT WORK -

BRITISH SAFETY COUNCIL
Cheltenham
11.2010

PASS CSCS BUILDING SITE CARD -

CONSTRUCTION SKILLS
Cheltenham
11.2010

NVQ Level 2 - CONFLICT MANAGEMENT AND DOOR SUPERVISION

GLEVUM SECURITY LTD
Cheltenham
08.2010

GCSE -

Sunrise Learning
Cheltenham
07.2010

PASS RC1 -

CARTS FORK LIFT TRUCK TRAINING
Cheltenham
05.2003

PASS BEGINNERS COMPUTER COURSE GLOSCAT LEVEL 1 CREDITS PASSED -

TUC TRADE UNION COMPUTERS
Cheltenham
07.2001

GCSE -

Bourniside school and sixth form centre
Cheltenham
07.1999

Skills

  • Active iQ level 2 Fitness Instructor
  • Active iQ level 3 Personal Training
  • Optimum Nutrition level 4 certificate in nutrition
  • Fit-pro CPD COURSE IN Arthritis & Osteoporosis
  • Fit-pro CPD COURSE IN Sciatica
  • Fit-pro CPD COURSE IN Obesity & Diabetes
  • Health & Safety at work
  • Conflict management course
  • UK Driving licence
  • Communication skills
  • Time management
  • Social media marketing
  • Problem-solving
  • Team building
  • 5 forklift licences
  • Fitness coaching
  • Cross training
  • Personal training and coaching
  • Passion for fitness
  • First aid and CPR
  • Activity planning
  • Health and wellness
  • Heart rate monitoring
  • Stress management
  • Circuit training
  • Fitness instruction
  • Motivational
  • Exercise class design
  • Membership retention strategies
  • Safety and compliance
  • Group and individual instruction
  • Knowledge of human anatomy
  • Self marketing
  • Programme development and management
  • Motivational and persuasive
  • Specialised meal planning
  • Nutrition understanding
  • Class scheduling
  • Safety compliance
  • Injury management
  • Client and group management

Additional Information

I am a happily married family man with 6 children all growing up fast, I am bubbly, happy and outgoing, I'm easy to get along with and love helping others and making new friends, clients and work colleagues , I train kickboxing myself and teach others at my home gym rooms and at the gym group cheltenham.


I love lifting weights and some cardio like spin, I train most days myself and love what I do and that I can help and advise so many others along the way and always willing and looking to learn new things to progress for myself to progress up the business ladder, iv always dreamed of owning or running a gym myself and believe in all i do to make this happen but also help a business gym be the best around in the uk.


I love music and attending season ticket holders at Cheltenham Town and attending Manchester united with my family when I can and love the fitness and weight scenes and spending most of my time in and around gyms and working always helping and giving back.

My wife and i also have annual membership at cheltenham racecourse and love seeing the horses and getting some nice fresh air.

Looking to take bigger steps and get working in a gym again as soon as possible to help others even more.


I love going to the cinema and always bettering my education online to be better and gain more knowledge to progress in myself and my services to benefit my clients, my employer & myself to be the best i possibly can, im a fast learner and will always do what needs to be done to make my dreams come true.

Timeline

Personal Trainer / FT & Online coach

The Gym Group
09.2021 - Current

Personal Trainer & Online coach

mlt.fitness
03.2020 - Current

Gym Worker

simply gym cheltenham
06.2014 - 12.2018

Janitor

Sainsburys
08.2010 - 05.2012

Storeman

securistyle ltd
08.2004 - 07.2010

Warehouse Team Leader

injection mouldings ltd
03.2003 - 07.2004

Warehouse Forklift Operator

fixing point ltd
03.2001 - 02.2003

Building Construction Labourer

ivor townsend building ltd
07.1999 - 02.2001

Cook Assistant

cotswold bowl
04.1998 - 04.1998

QA Level 3 AWARD EMERGENCY IN FIRST AID - First Aid

Tidal Training Direct
10/2021 -

Higher National Diploma - LEVEL 2 AND 3 DIPLOMA IN FITNESS INTRUCTING AND PERSONAL TRAINING

ACTIVE IQ

EMERGENCY AT WORK FIRST AID COURSE -

ST JOHNS AMBULANCE FIRST AID

BSC LEVEL 1, HEALTH AND SAFETY AT WORK -

BRITISH SAFETY COUNCIL

PASS CSCS BUILDING SITE CARD -

CONSTRUCTION SKILLS

NVQ Level 2 - CONFLICT MANAGEMENT AND DOOR SUPERVISION

GLEVUM SECURITY LTD

GCSE -

Sunrise Learning

PASS RC1 -

CARTS FORK LIFT TRUCK TRAINING

PASS BEGINNERS COMPUTER COURSE GLOSCAT LEVEL 1 CREDITS PASSED -

TUC TRADE UNION COMPUTERS

GCSE -

Bourniside school and sixth form centre

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