Callum Barrett

• Day to day excellent customer service skills ensuring the assistance I give is always factual and leaves the customer feeling helped.
• Working excellently within a team of colleagues who not only have I developed friendships with but also learned the pace and ways of working over my length of service at Next, to successfully work in synergy to meet targets.
• Took inbound calls from customers and customer services offering my physical support when looking for a certain product or missing parcels as examples.
• Fully trained in all areas and activities as a Sales Assistant at Next. These skills include till trained, delivery trained, processing returns as well as getting parcels and delivery stock in and breaking down into the relevant stockroom.
• Previous experience of updating stock lines when low ensuring we have full stock available to our customers and best sellers are positioned strategically
• I have taken part in phase change shifts which entails shifting our seasoned stock multiple times per season as provided by Head Office and implementing the company plans for phase change in my own store.
• Participation in several sale preparation evenings which involves identifying sale stock, de-tagging it and then converting full price locations into sale areas.
• Participation in early morning store surplus events, which involves finding over 300+ units of stock and transferring out of store for customers to receive within 24 hours.
• Trusted team coach by my managers
• Till banking trained + banking on the first night of sale days
• Trusted with an override till pin

• Informed supervisor in cases of lateness or vehicle failure.
• Stored and delivered food while maximising food safety.
• Used and maintained refrigeration equipment and thermal bags to keep food at desired temperatures.
• Ensured correct orders were collected from restaurants upon arrival to minimise customer dissatisfaction.
• Provided outstanding takeaway experience by delivering food on time with friendly demeanour.
• Delivered to customers on time by following pre-calculated route and schedule.
• Verified orders with customers upon delivery.
• Completed no-contact deliveries, leaving items in customer-designated spots for collection.
• Informed management issues or delays in services, providing swift resolutions to restore satisfaction.
• Checked food and drink orders for accuracy before leaving restaurant.

Although I was only a student I had multiple responsibilities As a Student Ambassador including:

• Interviewing adults interested in becoming teachers for the school
• Organizing school events like Christmas meals
• Attending to students' queries
• Representing Barnwell at various out of school educational activities
• STEM Challenge Water: Just save water/Water aid project award winner 2018
• These main responsibilities I chose to take part in presented Barnwell and its students' in a positive light out of school, as well as in school I believed I helped maintain the safe, happy, environment during my time there.