BONGANI ELVIS SITHOLE
Ga-Rankuwa
Summary
Dynamic and results-driven professional with extensive expertise in visual merchandising, customer relationship management, and sales strategy implementation. Proficient in utilising Microsoft Excel and ERP SAP systems for stock management and performance tracking. Demonstrates strong skills in client engagement, problem solving, and team leadership, with a proven track record in sales forecasting and upselling techniques. Adept at leveraging multilingual communication abilities to enhance customer service and drive sales growth. Career aspirations include advancing into senior roles where strategic planning and innovative solutions can be further developed to achieve organisational success.
Overview
17
17
years of professional experience
Work History
Sales Consultant
CTM
Pretoria
12.2023 - I currently work here
- Built exceptional customer satisfaction by delivering friendly service.
- Achieved company targets by implementing successful sales strategies.
- Consistently achieved or surpassed sales targets.
- Listened intently to customers to identify upselling opportunities.
- Cultivated strong client relationships through exceptional after-sales service, enhancing customer loyalty.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Followed brand guidelines to provide consistent customer experience.
- Provided accurate quotes and price information to inform customer decision-making.
- Developed engaging sales pitches to promote products and services of company.
- Participated in sales training and workshops to amplify skills and leverage productivity.
- Resolved customer issues promptly, maintaining a high level of customer satisfaction and retention.
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
- Shared comprehensive brand and product knowledge to maximise sales.
- Liaised with potential customers to determine needs and provide recommendations.
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
- Handled credit and debit card payment processing to complete purchasing experience.
- Overcame customer objectifications to maximise conversions.
Store Manager (Back Admin manager)
Shoprite Checkers
Kempton park
01.2018 - 07.2022
- Ensuring that the receiving process is followed.
- Ensuring that the returns are done correctly and the right quantity captured.
- Checking the quality of goods upon receiving and making sure the right process is followed to ensure the stock ledger accuracy.
- Scheduling staff on WMFS
- Capturing invoices on SAP.
- Ordering stock using SAP
- Running the store ensuring that the cash has been handled correctly and banked correctly.
- Reason for leaving: Resigned
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Stored stock safely and securely to maintain quality of goods.
- Merchandised displays to showcase new and popular items.
Administrator
DSV
Rosslyn
05.2016 - 11.2017
- Printing of transfer orders for picking using ERP SAP System
- Confirming of transfer orders for picking using ERP SAP System
- Creating transfer orders for exports and cross borders using ERP SAP System
- Issuing of picking transfer orders to pickers for picking
- Sending KPI at the end of each day to a supervisor
- Capturing of daily work on tracking sheets (on excel spreadsheet)
- Communicating with clients about their orders
- Arranging self-collection for dealers
- Creating of delivery orders on request
- Inspection of parts
- Manually creating orders for client on request
- Creating invoices
- Supervising the pickers and packers on the dispatch process flow
- Reason for leaving: Contract from Blue outsourcing ended
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
- Completed daily billing, collections and reporting duties.
I.E Planner
DSV
Rosslyn
01.2015 - 05.2016
- Assign new bins(storage) when system and physical capacity are highlighted
- Assign new primary bin location bin locations to parts
- Correcting home base zone of parts and primary bin allocation
- When a part is scheduled to arrive at the warehouse and needs to be slotted but does not have dimensions listed on the system (ERP SAP), these lines need to be investigated and resolve using variance tools such as: identifying if this line (part) is already in the warehouse, using this part to determine the correct dimensions. This part then can slotted in its current location or another suitable bin location.
- All airfreight shipments are slotted and binned in CROSSDOC. After these lines been in CROSSDOC for 24 hours or more, it has to slotted for a second time to be put-away into the main warehouse. The normal slotting process and steps are followed.
- For any particular reason, a part slotted can go into ERRLOC. This need to be investigated and added onto ERRLOC spread sheet. Resolve these ERRLOC lines through investigation. Why this went into ERRLOC must be recorded on the spread sheet.
- Do bin consolidation and finding new locations for parts currently in the warehouse if capacity (bin exceeds) or size issues are identified. All of those transfer order created during bin consolidation and re-warehousing must be confirmed on ERP SAP.
- Weekly checks and compiling of ERRLOC statistics need to be sent through to the relevant supervisors and managers.
- Reason for leaving: Got promoted
- Reviewed and approved project designs and plans, ensuring compliance with industry standards.
Material handler (picker/packer)
DSV (UTI)
Rosslyn
08.2014 - 01.2015
- Picking and packing parts
- House keeping
- Binning parts from receiving to the warehouse
- Reason for leaving: Got promoted
- Identified and reported any damaged or missing inventory to management promptly.
- Placed baggage onto conveyor belts to move items quickly between internal destinations.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Conducted regular inventory checks to maintain accurate records of stock levels.
- Maintained cleanliness and organisation in the warehouse to support a safe working environment.
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Transported pallets and heavy stock using forklift equipment.
- Followed strict guidelines for handling hazardous materials, prioritising safety and compliance.
- Picked orders to meet productivity targets.
- Loaded and unloaded delivery vehicles, minimising damage to goods and ensuring timely dispatch.
- Followed strict guidelines for handling hazardous materials to maintain workplace safety.
Material handler (Associate)
Shnellecke logistics
Rosslyn
09.2013 - 07.2014
- Material handling in the warehouse
- Logistical Processes and Warehouse optimization
- Implementation of the Decanting storage location in the warehouse and assigning new parts in it
- Correcting and sustaining the warehouse Master data
- Measuring and allocating the parts with a correct SUT (dimensions)
- Ensuring optimisation Logistical Processes and Warehouse optimization
- Assist the warehouse in resolving SAP Query
- Assist with the warehouse Configuration if applicable
- Picking and shelving of stock in the warehouse
- Operating of shuttles/shelving and picking
- Shelving and picking using a Cushman
- Moving boxes using a stacker
- Reason for leaving: Contract from Blue outsourcing ended
- Identified and reported any damaged or missing inventory to management promptly.
- Placed baggage onto conveyor belts to move items quickly between internal destinations.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Conducted regular inventory checks to maintain accurate records of stock levels.
- Adapted to various shifts and schedules to meet the demands of peak seasons.
- Maintained cleanliness and organisation in the warehouse to support a safe working environment.
Supervisor
Wierdapark Super spar
Centurion
02.2007 - 08.2013
- Monitoring of Packers (merchandisers)
- Monitoring of stock off-loading process from trucks
- Monitoring of stock rotation in the store room using a FIFO
- Putting labels to the isles
- Labelling of stock that’s on promotion
- Marking a schedule of staff
- Scheduling of staff
- Recoding of stock using Excel Sheet
- Reason for leaving: Got another job
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Supervised team of 15, delegating tasks and monitoring performance to meet project deadlines.
- Organised staff meetings to discuss targets, celebrate achievements, and address concerns.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Conducted regular performance reviews, providing constructive feedback to promote employee development.
Grocery Shelf packer
Wierdapark Super spar
Centurion
01.2006 - 02.2007
- Packing stock to the Isles
- Off-loading of stock from trucks
- Rotating of stock in the store room using a FIFO system
- Putting labels to the isles
- Labelling of stock that’s on promotion
- Reason for leaving: Got promoted
- Maintained a clean and organised packing area to uphold hygienic standards and efficiency.
- Followed company guidelines regarding packaging and labelling.
- Removed, reported and replaced damaged items from production lines.
Assembler
SA Wash (SVA)
Ga-Rankuwa
06.2005 - 07.2006
- Wiring of electric stoves
- Assembling of top plates
- Operating of Press machines
- Loading of trucks
- Sock taking of stock in the storeroom
- Reason for leaving: Got another job
- Kept workstation tidy to comply with health and safety and cleanliness standards.
- Followed health and safety procedures to minimise risk of injury.
- Achieved production targets by implementing efficiency changes for increased output and capacity.
Education
High School - Sepedi, English, Afrikaans, Accounting, Economics
Maruatona secondary school
01.2004
Sales training - Retail
CTM training
Boksburg2024
Skills
- Visual merchandising
- Customer relationship management
- Product demonstration
- Sales strategy implementation
- Stock management
- Microsoft Excel
- ERP SAP systems
- Payment processing
- Sales forecasting
- Upselling techniques
- Conflict resolution
- Team leadership
- Client engagement
- Problem solving
- Performance tracking
- Communication
- Customer Service
- Sales motivated
- Product and service knowledge
- Excel spreadsheets
- Point of Sale (POS) systems
- Multilingual communication
- Email marketing tools
Key Qualifications
I have relevant experience or knowledge in retail and operations management, receiving, returns and Cash office. I have over two years of experience in management, and excel at building effective teams. I am a dedicated person and that’s why I have received promotions in companies that I have worked for, I am a team player and I can tackle tasks as an individual or team.
Personal Information
- ID Number : 8401035842089
- Health Status. : Good
- Criminal Record. : None
- Marital status : Engaged
- Nationality : South African
- Race : African
Languages
Xitsonga
Beginner
A1
English
Advanced
C1
Custom Section
Driver’s license : Code 10 (C1)
Timeline
Sales Consultant
CTM
12.2023 - I currently work here
Store Manager (Back Admin manager)
Shoprite Checkers
01.2018 - 07.2022
Administrator
DSV
05.2016 - 11.2017
I.E Planner
DSV
01.2015 - 05.2016
Material handler (picker/packer)
DSV (UTI)
08.2014 - 01.2015
Material handler (Associate)
Shnellecke logistics
09.2013 - 07.2014
Supervisor
Wierdapark Super spar
02.2007 - 08.2013
Grocery Shelf packer
Wierdapark Super spar
01.2006 - 02.2007
Assembler
SA Wash (SVA)
06.2005 - 07.2006
High School - Sepedi, English, Afrikaans, Accounting, Economics
Maruatona secondary school
Sales training - Retail
CTM training