CAJETAN DSOUZA

• Maintained a clean and safe environment by adhering to all health and safety standards
• Trained new employees on food preparation and customer service standards
• Operated cash registers and handled money accurately and efficiently
• Developed creative menu of sandwiches and salads that increased customer satisfaction and generated more revenue
• Demonstrated excellent customer service skills by providing friendly and efficient service to customers, resulting increase in customer loyalty
• Ensured all ingredients were fresh and of the highest quality, resulting in good health inspection rating.
• Achieved more than £2000 per day sales during festive season of Christmas.
• Effectively worked as a team while learning and helping to give one another support.

Hotel Supervisor

• Direct end-to-end operations for the hotel with average 90% occupancy
• Manage cross-functional teams of 10-15 employees across front desk, housekeeping, F&B, and events
• Oversee daily financials, budget tracking, payroll, and revenue management reporting
• Co-ordination between departments to coordinate group reservations, events, promotions, and VIP guests

Housekeeping executive

• Led team of 25 housekeeping staff and laundry attendants
• Conducted quality room inspections, achieving company standards 90% of the time

F&B Supervisor

• Planned menus and oversaw inventory purchasing, maintaining food costs under 28%
• Coordinated over 100 events annually including weddings and corporate functions