Caitlyn Smith
sunderland,England
Summary
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Focused professional with career centred around support and care work. Possess innate empathy and patience, crucial for fostering positive relationships and ensuring client comfort. Skilled in utilising communication, problem-solving, and team collaboration to provide high standards of care. Committed to promoting independence and enhancing quality of life for individuals in need.
Overview
6
6
years of professional experience
Work history
Support care worker
swanton care
sunderland, England
2023.05 - Current
- Assisted clients with daily activities for improved quality of life.
- Conducted detailed observations and reported changes in client behaviour to healthcare professionals.
- Helped organise engaging recreational activities to enhance the social skills of patients.
- Facilitated social outings, promoting community integration and mental wellbeing.
- Calmly managed occasional outbursts or difficult behaviours from clients exhibiting excellent crisis management skills.
- Administered medication according to prescribed schedules, ensuring health maintenance.
- Maintained a clean, safe environment for patients' comfort and safety.
- Improved hygiene standards by assisting clients with personal grooming needs like bathing and dressing up.
Call centre agent
kura
sundeland, england
2022.06 - 2023.04
- Used persuasive selling techniques to promote company products and services successfully.
- Increased client trust by providing accurate product information.
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Utilised multi-line telephone systems for efficient call handling.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Initiated upselling techniques during calls; generating additional revenue for the company.
Care home assistant
housing 21
sunderland, england
2021.08 - 2022.05
- Cooked nutritious meals to promote good health.
- Provided emotional support to residents, enhancing wellbeing.
- Performed housekeeping duties, maintaining cleanliness of the environment.
- Participated in staff training sessions, keeping up-to-date with best practices in elderly care.
- Administered medications to ensure health stability.
- Documented daily observations accurately hence facilitating a comprehensive record of each resident's progression.
- Responded promptly to calls for help, reducing distress and anxiety in patients.
Health care assistant
city care
sunderland, england
2020.10 - 2021.08
- Provided emotional support to patients and their families during difficult times.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Provided basic health education to patients for proper self-care post discharge.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
Education
health and social level 3 - health and social
stonebridge associted collage
SunderlandSkills
- Autism spectrum understanding
- Familiarity with care plans
- Hygiene assistance
- Compassionate empathy
- Proactive attitude
- Experience with disability support
- Manual handling competency
- Health and Safety Compliance
- Calm under pressure
- Bipolar awareness
- Elderly care expertise
- Health assessments
Timeline
Support care worker
swanton care
2023.05 - Current
Call centre agent
kura
2022.06 - 2023.04
Care home assistant
housing 21
2021.08 - 2022.05
Health care assistant
city care
2020.10 - 2021.08
health and social level 3 - health and social
stonebridge associted collage