Caitlyn Johnson
Prenton,Wirral
Summary
Motivated and hardworking Duty manager with over 8 years of experience in fast-paced customer service roles. Expertise in cash handling, health and safety compliance, complaint handling and conducting safety audits ensuring smooth operations with customer satisfaction. Committed to maintaining high standards of safety and service excellence while seeking opportunities to further enhance operational efficiency. Recently completed online training in customer service to strengthen my transition into retail.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Hotel and restaurant duty manager
Whitbread PLC
Birkenhead, Wirral
07.2021 - Current
- Conducted regular safety checks and drills, ensured adherence to fire safety regulations.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Enhanced customer satisfaction by effectively managing guest complaints and queries.
- Conducted inventory audits, maintained stock levels in line with business requirements and logged maintenance requirement jobs.
- Trained new staff members to maintain quality service standards keeping at a consistent 86% all green WINcard.
- Assessed and confirmed compliance with health, safety, NSF, EHO and COSHH requirements and audits.
- Directed staff schedules and rosters, optimising workforce efficiency.
Shift manager
Burger Joe
Moreton, Wirral
03.2018 - 11.2022
- Ensured health and safety measures in line with company regulations.
- Optimised shift schedules to improve operational efficiency.
- Improved team morale through effective communication and feedback practices.
Key holder
Hilbre Ice Cream Parlour
West Kirby, Wirral
03.2016 - 12.2019
- Maintained visual merchandising standards to attract potential customers.
- Upheld highest levels of cleanliness throughout store premises for a pleasant shopping atmosphere..
- Balanced tills at the end of each shift for accurate accounting.
- Maximized sales opportunities by suggesting additional products suitably matched to customer needs.
Education
GCSEs - GCSE
Ridgeway High School
Prenton, Wirral 09/2012 - 07/2017
A-Levels - A-Level
Birkenhead Sixth Form College
Birkenhead, Wirral 09/2017 - 07/2019
Skills
- Cash handling
- Health and safety compliance
- Safety audits
- Efficient time management
- Complaint handling
- POS and till systems
- Teamwork and adaptability
- Stock rotation and merchandising
- Reliable and consistently punctual
Certification
Personal Licence Holder - 2025
Emergency First Aid at Work - 2023
EVAC Chair Certified at Work - 2024
Diploma in Customer Service - Alison, 2025
First Aid Training - 2019
Volunteer Work
A Bubbly Paw, West Kirby: 2020 - Present
- Handle reception duties, taking phone bookings and making future appointments
- Bathe and dry dogs
- Create and manage Social Media content to promote services, attract new clients and share pet-care tips
Timeline
Hotel and restaurant duty manager
Whitbread PLC
07.2021 - Current
Shift manager
Burger Joe
03.2018 - 11.2022
Key holder
Hilbre Ice Cream Parlour
03.2016 - 12.2019
GCSEs - GCSE
Ridgeway High School
09/2012 - 07/2017
A-Levels - A-Level
Birkenhead Sixth Form College
09/2017 - 07/2019
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