Caitlin Nolan
Summary
Polite and friendly professional with strong communication skills, capable of engaging effectively with individuals at all levels. Quick learner eager to enhance skills and contribute to team success. Proven ability to follow instructions and adapt to new environments efficiently.
Overview
3
3
years of professional experience
Work History
Team member
Presthaven Sands
05.2025 - 10.2025
- Delivered friendly, professional customer service to maintain positive guest experiences.
- Collaborated with team members to deliver outstanding customer service.
- Facilitated communication between front-of-house and back-of-house teams for efficient service delivery.
- Took restaurant orders, ran food, and supported smooth table service.
- Cleared tables and proactively upsold options to enhance guest experience and maintain order.
- Prepared and served bar drinks while following consistent service standards.
- Managed guest bookings and billing through daily accuracy checks to ensure seamless service.
- Remembered key menu features, ingredients and allergen information.
Team member
New Pines
12.2024 - 01.2025
- Delivered friendly, engaging customer service, ensuring a consistently welcoming atmosphere.
- Delivered consistent, high-quality service that encourages guest satisfaction and return visits.
- Took orders and recommended personalised options based on guests’ tastes and preferences.
- Remembered guests’ preferred drinks and orders to show detail-focused care.
- Recalled memorable requests to deliver accurate ordering and smooth service.
- Served regular guests and owners, fostering strong customer relationships through daily interactions.
- Maintained professional, approachable service while balancing efficient work and friendly banter.
Team member
Robin Hood
07.2024 - 12.2024
- Assisted holiday park guests with prompt, friendly service during peak periods, enhancing guest satisfaction.
- Managed customer enquiries effectively, demonstrating agility and responsiveness during busy times.
- Maintained a safe, respectful site by monitoring behaviour and intervening when needed.
- Executed health and safety checks, including ID validation, ensuring compliance with responsible service standards.
Team member
Sun Verge Rhyl (Marstons)
Rhyl
04.2024 - 07.2024
- Processed customer food and drink orders with accuracy and efficiency to enhance service quality.
- Delivered food orders to tables and supported smooth service flow.
- Prepared and served drinks while following health and safety standards at all times.
- Checked identification and confirmed allergy information to ensure safe dining experiences for customers.
- Provided detailed menu information, including key features and allergens, to assist customers in making informed choices.
- Maintained clean and tidy tables, bar area, and service stations.
Café Assistant
M&S Café
Prestatyn
10.2022 - 12.2022
- Prepared hot drinks to a high standard and served promptly.
- Managed customer orders at the till, ensuring accurate and efficient transactions.
- Maintained hygiene standards by regularly cleaning tables and service areas.
- Ensured tidiness and presentability of all areas throughout each shift.
- Followed health and safety guidance to support a safe workplace environment.
Education
Food Safety Level 2 Certification Course -
Be a Education Ltd.
11-2023
M&S Food Hygiene Training -
10-2022
Level 2 - Beauty Therapy
Coleg Llandrillo
Rhyl06-2022
Entry level - Health and Social Care
Coleg Llandrillo
Rhyl06-2021
Skills
- Food and beverage service
- Service standards adherence
- Cash handling expertise
- Upselling techniques
- Fast service delivery
- Customer support
- Guest engagement
- Team collaboration
- Organisational ability
- Time management
- Strong communication skills
- Calm under pressure
- Conflict resolution
- Non-judgemental approach
- IT proficiency
- Food and beverage service
Custom
- Reading
- Listening to music
- Spending time with friends and family
Timeline
Team member
Presthaven Sands
05.2025 - 10.2025
Team member
New Pines
12.2024 - 01.2025
Team member
Robin Hood
07.2024 - 12.2024
Team member
Sun Verge Rhyl (Marstons)
04.2024 - 07.2024
Café Assistant
M&S Café
10.2022 - 12.2022
Food Safety Level 2 Certification Course -
Be a Education Ltd.
M&S Food Hygiene Training -
Level 2 - Beauty Therapy
Coleg Llandrillo
Entry level - Health and Social Care
Coleg Llandrillo