Em Greenway
Nottinghamshire
Summary
I’m an enthusiastic and high-energy team member with hands-on experience in high-volume venues, including Browns Brasserie, All Bar One, and the Hilton Hotel. From table service and taking orders to glass collecting and front-of-house safety, I take pride in keeping guest areas spotless and delivering top-quality customer care. Supported by qualifications in travel & tourism, food safety, and first aid.
I learn fast and love working as part of a busy team.
Overview
11
11
years of post-secondary education
3
3
years of professional experience
Work history
Team Member
Browns Brasserie
Nottingham
12.2024 - 08.2026
- Delivered food and drinks to tables with professionalism
- Prepared glasses and cutlery and assist front-of-house team
- Taking orders
- Setting up tables
- Using EPOS system till
- Taking card payments
- Cleaning menus
Glass Collector
All Bar One
Nottingham
06.2025 - 08.2026
- Collected glasses from empty tables and customer-occupied tables with polite communication
- Assisted the bar team with ice runs and returning glasses to the correct storage areas
- Operated the glass washer efficiently
- Maintained a clean and safe environment by promptly brushing up broken glass according to health and safety standards
Breakfast Service Assistant
Hilton Hotel
Nottingham
06.2025
- Delivered hot and cold drinks
- Operated coffee machine and polished glassware
- Table clearing
- Dealing with customer enquiries
- Organised breakfast stock, mopped floors
- Checks on tables
- Glass collecting
Hospitality Assistant
The Bingham Townhouse Hotel
10.2023
- Checked in guests, cleaned and restocked rooms
- Serviced breakfast
- Monitored stock levels and prepared orders
Front of House Assistant
National Justice Museum
Nottingham
09.2023 - 10.2023
- Greeted visitors, scanned tickets, and assisted with accessibility
- Assisted customers with mobility issues
- Guided customers to different exhibitions and events
- Helped in the gift shop and supported activity areas
Education
NVQ Level 2 - TRAVEL AND TOURISM
Nottingham College
2023 - 2026
Qualsafe Awards L2 Food Safety - undefined
AGT
01.2023 -
Qualsafe Awards L3 Paediatric First Aid -
AGT
01.2021 -
GCSEs -
Nottingham College
2023 - 2026
GCSEs - FOOD PREPERATION AND NUTRITION
Priory Belvoir Academy
2018 - 2023
Skills
Food & Beverage
- Table Service & Setup: Setting up dining areas, laying tables according to service standards, clearing dishes, and maintaining immaculate cleanliness
- Order Taking & Accuracy: Taking accurate guest orders for food and beverages and relaying special requests efficiently
- Menu & Beverage Knowledge: Deep understanding of menu items, ingredients, descriptions, and wine/beverage pairings
- Multi-Venue Adaptability: Versatility to work across various food and beverage outlets, including main dining rooms, buffets, and casual outlets
Guest Relations & Service:
- Customer Service Excellence: Providing warm, attentive, and high-quality service to enhance the overall guest dining experience
- Teamwork & Collaboration: Working seamlessly alongside waitstaff, bar personnel, and kitchen teams to ensure efficient service flow
- Communication: Clear and polite communication with guests and team members in a fast-paced environment
Interests & Activities
Outdoor hobbies: Climbing, skiing, walking, travelling, running., Media interests: social media, documentaries, current affairs, football., Hospitality: The entire sector., Travel: Passionate about exploring new places and different types of customer service around the world. Planning holidays for people., Logistics: How things work.
Experience
Motorpoint Arena, Volunteer, 2025-10, 2026-02, Helping the public with directions, Assisted visitors by giving clear directions and helping them find their seats or facilities., Handed out ear protection to guests to ensure safety and comfort during events., Supported the arena team in maintaining a welcoming and organised environment., Completed accredited Anti-Terrorism Awareness Training, ensuring strong knowledge of venue safety procedures., Trained up on to use the emergency evacuation yellow chair.
Work experience placements
- Hilton Hotel, Nottingham – Breakfast Service Assistant
- The Bingham Townhouse Hotel – Hospitality Assistant
- National Justice Museum, Nottingham – Front of House Assistant
Timeline
Glass Collector
All Bar One
06.2025 - 08.2026
Breakfast Service Assistant
Hilton Hotel
06.2025
Team Member
Browns Brasserie
12.2024 - 08.2026
Hospitality Assistant
The Bingham Townhouse Hotel
10.2023
NVQ Level 2 - TRAVEL AND TOURISM
Nottingham College
2023 - 2026
GCSEs -
Nottingham College
2023 - 2026
Front of House Assistant
National Justice Museum
09.2023 - 10.2023
Qualsafe Awards L2 Food Safety - undefined
AGT
01.2023 -
Qualsafe Awards L3 Paediatric First Aid -
AGT
01.2021 -
GCSEs - FOOD PREPERATION AND NUTRITION
Priory Belvoir Academy
2018 - 2023