Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Caitlin McMahon

Dummury,Antrim

Summary

Motivated professional with a strong foundation in leadership and communication skills. Experience in event planning through volunteer work, enhancing creativity and organisational abilities. Developed customer service expertise and teamwork capabilities in a hotel environment, demonstrating initiative and adaptability.

Overview

9
9
years of professional experience

Work History

Food and Beverage Team Member

Ramada Hotel
Belfast, Antrim
08.2024 - 07.2026
  • Delivered exceptional customer service by promptly greeting guests and taking orders with a friendly demeanour.
  • Provided friendly, attentive, and proactive customer service to enhance overall customer experience.
  • Greeted new customers warmly upon arrival, answered initial questions, and took drink orders to create a welcoming atmosphere.
  • Monitored customer requests for allergens to provide safe dining options. concerning allergens and dietary requirements.
  • Retained knowledge of current menu selections for accurate, reliable customer guidance.
  • Operated till, processed payments accurately using cash, credit cards, and vouchers to ensure smooth transactions.
  • Maintained safe hygiene and food handling standards for full compliance.
  • Complied with hygiene and safety regulations to maintain a clean working environment.
  • Participated in staff training sessions to improve service delivery and product knowledge.
  • Rotated inventory regularly to ensure freshness and availability of products. and added new items from stock deliveries.

Volunteer

Local Youth Club
Belfast, Antrim
01.2018 - 01.2021
  • Developed leadership and communication skills through active participation in youth club activities.
  • Enhanced creativity by planning and executing events like the colour run, fostering community engagement.
  • Complied with health and sanitation practices and procedures.
  • Helped guests locate bathrooms and food areas for enhanced service.
  • Responded to guest questions about current facility events and future offerings.

Education

GCSEs - Maths

St Colms High School
Belfast
01-2023

GCSEs - English

St Colms High School
Belfast
01-2023

GCSEs - DA Science

St Colms High School
Belfast
01-2023

NVQ Level 2 - Music

St Colms High School
Belfast
01-2023

NVQ Level 2 - Technology

St Colms High School
Belfast
01-2023

GCSEs - ITQ

St Colms High School
Belfast
01-2023

GCSEs - LLW

St Colms High School
Belfast
01-2023

Skills

  • Payment processing
  • Dietary awareness
  • Customer service
  • Exceptional customer service
  • Guest interaction
  • Attentive service
  • Problem resolution
  • Team collaboration
  • Effective communication
  • Enthusiastic approach
  • Innovative ideas

Interests

I love to read and have done from a young age as it allows me to expand my knowledge as well as it being fun and relaxing

Timeline

Food and Beverage Team Member

Ramada Hotel
08.2024 - 07.2026

Volunteer

Local Youth Club
01.2018 - 01.2021

GCSEs - Maths

St Colms High School

GCSEs - English

St Colms High School

GCSEs - DA Science

St Colms High School

NVQ Level 2 - Music

St Colms High School

NVQ Level 2 - Technology

St Colms High School

GCSEs - ITQ

St Colms High School

GCSEs - LLW

St Colms High School
Caitlin McMahon