Caitlin McAllister
Manchester,United Kingdom
Summary
I am a compassionate and organised professional with experience in school administration, adult social care and customer facing roles.
I take time to listen and understand individual needs, ensuring a respectful and person centred approach in all interactions.
I am skilled in handling sensitive information, supporting vulnerable individuals, working collaboratively with teams and external services. I value diversity, treat people fairly and remain calm under pressure, taking ownership of my responsibilities, I am committed to making a positive impact and supporting individuals to improve their wellbeing and independence.
Overview
10
10
years of professional experience
Work History
Business Services Support Officer
Wigan Council
03.2021 - Current
- Delivered administrative support to enhance adult social care services.
- Managed sensitive personal data in compliance with GDPR and confidentiality policies, ensuring data integrity.
- Assisted service users and professionals with queries and service access to facilitate timely support.
- Collaborated with social workers and external agencies to improve service outcomes.
- Maintained accurate records and contributed to efficient service delivery.
Exams and Data Assistant
Oldham and Royton Academy
01.2020 - 03.2020
- Supported exams coordination and data entry tasks.
- Provided clear communication to students and staff.
- Ensured a fair and organised exam environment.
Exams and Data Assistant
Wellacre Academy
05.2019 - 10.2019
- Assisted with exam setup, supervision, and administration.
- Maintained accurate records of students and performance data.
- Ensured compliance with exam regulations and procedures.
Exams and Data Assistant
North Cestrian School
05.2017 - 04.2019
- Supported the organisation and delivery of school examinations.
- Managed student data accurately and confidentially.
- Assisted students during exams, ensuring a calm and supportive environment.
- Worked under pressure to meet strict deadlines.
Customer Service Assistant
B&Q
10.2016 - 05.2017
- Provided friendly and efficient customer service, enhancing customer satisfaction in a fast-paced retail environment.
- Resolved customer queries calmly and professionally.
- Handled cash, card, and contactless payments accurately.
- Ensured a clean and organised checkout area, contributing to a positive shopping experience.
- Collaborated with team to manage queues effectively, facilitating smooth store operations.
Education
GCSEs -
Wellington High School
Altrincham 01-2015
Skills
- Handling sensitive information confidentially
- Safeguarding awareness and confidentiality
- Time management
- Problem solving and staying calm under pressure
- Teamwork and collaboration
- Strong communication and interpersonal skills
- Ability to build relationships and trust with individuals
Timeline
Business Services Support Officer
Wigan Council
03.2021 - Current
Exams and Data Assistant
Oldham and Royton Academy
01.2020 - 03.2020
Exams and Data Assistant
Wellacre Academy
05.2019 - 10.2019
Exams and Data Assistant
North Cestrian School
05.2017 - 04.2019
Customer Service Assistant
B&Q
10.2016 - 05.2017
GCSEs -
Wellington High School