- Currently play hurling for East Belfast and also play in social Hurling competitions in South Belfast
- Also like to go to the gym
- Also like to go running
Aidan McIvor
Belfast,County Antrim
Summary
Dedicated and customer-focused professional with experience in housing services, customer service, and call centre environments. Skilled in communicating with a diverse range of people, resolving enquiries and complaints, and delivering high standards of customer care. Experienced in supporting tenants, managing sensitive information, and working collaboratively with colleagues and external agencies. A reliable and adaptable individual with strong organisational, problem-solving, and interpersonal skills, committed to achieving positive outcomes for customers and stakeholders.
Overview
1
1
Certificate
8
8
years of professional experience
Work History
Housing Officer/ Patch Manager
Housing Executive
Derry, County DERRY
06.2018 - Current
Experienced in managing tenancies and delivering high-quality housing services to tenants and residents. Skilled in tenancy management, rent arrears recovery, property inspections, case management, and resolving housing-related issues. Strong ability to build positive relationships with tenants, support vulnerable individuals, liaise with external agencies, and ensure compliance with housing policies and procedures. Proven communication, problem-solving, and customer service skills, with a commitment to maintaining safe, sustainable communities and achieving positive outcomes for residents.
Education
Diploma of Higher Education - Access Course
NWRC
Londonderry, NIR01-2015
GCSEs - GCSE
St Josephs secondary school
Londonderry, NIR01-2006
Skills
- Excellent customer service and interpersonal skills developed through customer-facing roles
- Strong verbal and written communication skills, with the ability to engage effectively with a wide range of people
- Experience handling customer enquiries, complaints, and difficult situations in a professional and empathetic manner
- Skilled in building positive relationships with customers, tenants, colleagues, and external agencies
- Ability to assess needs, provide appropriate advice, and identify practical solutions to problems
- Experience working in fast-paced call centre environments while maintaining high standards of customer care
- Strong organisational and time management skills, with the ability to prioritise workloads and meet deadlines
- Competent in maintaining accurate records and handling sensitive information confidentially
- Experience managing tenancy-related enquiries and supporting vulnerable individuals through housing services
- Effective problem-solving and conflict resolution skills
- Proficient in Microsoft Office applications, including Word, Excel, Outlook, and Teams
- Able to work independently and as part of a team to achieve organisational goals
- Adaptable, resilient, and able to remain calm under pressure
Interests
Certification
- First Aid Trained
Timeline
Housing Officer/ Patch Manager
Housing Executive
06.2018 - Current
Diploma of Higher Education - Access Course
NWRC
GCSEs - GCSE
St Josephs secondary school