Caitlin Locke
Leicester,Leicestershire
Summary
Seasoned professional skilled in team leadership and operational improvements. Excel at boosting team morale and productivity through clear communication and positive reinforcement. Successfully implemented process changes that streamlined workflow and enhanced customer satisfaction.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Supervisor
Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes
Leicester, Leicestershire
2025.06 - Current
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Encouraged open dialogue amongst team members, promoted inclusive work environment.
- Assisted in recruitment process for hiring quality staff members.
- Fostered a positive work culture to boost employee morale.
- Managed daily operations to increase productivity, including opening and closing tasks.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Trained new hires and set up mentoring relationships to drive team performance.
- Demonstrated ability to follow recipes accurately, resulting in consistent dish quality.
- Followed strict hygiene practices, providing a sanitary kitchen environment.
Team Member
Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes
Leicester, Leicestershire
2023.06 - 2025.06
- Delivered excellent service by handling customer complaints professionally and efficiently.
- Managed reservations, ensuring accurate booking details.
- Provided detailed product knowledge, resulting in increased sales.
- Supported colleagues during peak hours reducing waiting time for customers.
- Mixed, garnished and served alcoholic beverages to customers' specifications, ensuring complete satisfaction.
- Worked in a fast-paced setting to meet all service demands.
- Enhanced customer satisfaction with prompt and courteous service.
Waitress
Pizza Express
Leicester, Leicestershire
2021.06 - 2023.06
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Accommodated special event needs, provided customised services for parties.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Advanced team efficiency by assisting in training new waitstaff members.
- Demonstrated proficiency in operating espresso machines with precision and care.
Education
GCSEs -
New College Secondary School
Leicester 2014.08 - 2019.06
Skills
- Leadership
- Customer Service
- Communication
- Teamwork
- Creativity
- Problem-Solving
- Organisation
- Attention To Detail
- Time Management
Timeline
Supervisor
Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes
2025.06 - Current
Team Member
Roxy Leisure Ltd - Roxy Ball Room & Roxy Lanes
2023.06 - 2025.06
Waitress
Pizza Express
2021.06 - 2023.06
GCSEs -
New College Secondary School
2014.08 - 2019.06