Caitlin Hastie
Summary
Reliable and organised professional with over seven years of experience in a fast-paced working environment. Progressed from Temporary Retail Assistant to Duty Manager through strong performance, consistency, and a strong work ethic. Experienced in coordinating daily operations, managing schedules, handling email communication, and maintaining accurate records and compliance documentation. Seeking to transition into an office-based or remote role where I can apply my organisational and problem-solving skills in a structured environment with reduced customer-facing responsibility.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Duty Manager
Smyths Toys Superstores
05.2018 - Current
- Managed staff rotas and scheduling, ensuring optimal coverage for operations
- Supported coordination of teams of 20+ employees during busy periods
- Coordinated daily operational activities in a fast-paced environment
- Ensured smooth operational flow under pressure
- Supported nightshift operations during peak seasonal periods, maintaining consistent service levels
- Performed daily health and safety inspections to ensure compliance
- Maintained accurate records, paperwork, and compliance documentation
- Handled supplier communication and operational email correspondence
- Organised and tracked stock deliveries, especially during peak trading periods
- Assisted with onboarding and training of new staff, facilitating smoother integration into the team
Education
Highers - English, HFT
St Paul’s RC Academy
Dundee, Scotland01-2017
Skills
- Operational leadership
- Team coordination
- Crisis management
- Workload management
- Rota coordination
- Safety compliance
- Customer service
- Complaint resolution
- Problem solving
- Email correspondence
- Organisation and time management
- Task prioritisation
- Attention to detail
- Record keeping
- Supplier communication
Certification
- First Aid Certified
- Mental Health First Responder Training
References
Available upon request
Timeline
Duty Manager
Smyths Toys Superstores
05.2018 - Current
Highers - English, HFT
St Paul’s RC Academy